• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

ITC Maratha, a Hotel for the Luxury Transit Traveller Staying in Mumbai

photo_2023-01-02 12.22.15.jpeg



As you all know ITC being one of the finest hotel chain in India comes with diverse offerings through its properties. From staycation properties to transit hotels, they're serving their guests. ITC Maratha has been no exceptions in terms of hospitality.

Our trip to Mumbai was a sudden plan, and ITC Maratha was in our bucket list for a long time, as we had heard more good things about its versatile cuisine offerings which gets termed as one of the finest in Mumbai. Our whole stay was furnished by ITC Green Points and we got insane value of it.

Let's start from the beginning. We made the booking for the Towers categories of room, but hey, it doesn't hurt to ask if any upgrade can get provided or not. Though I was not so sure if I'd get the upgrade as being the month of December, the hotels usually runs at 70-80% of occupancy and most of the finest offerings stays sold out already. But to our surprise, in two days we got a revert back from Mrs. Arohi, who is there as PR & Marketing Manager that they'd be happy to provide us the upgrade, and it was not just one fold, but they provided us 3 fold upgrade to their finest of the offerings, Deluxe Suite. The time being we stayed, the room was going for ₹ 45,000 as revenue rate and we paid 12,600 Green Points a day for booking which is ₹ 3.5 value per ITC Green Points. Though the ITC Green Points are having a value of more than ₹1 always but this value was insane at the peak time.


photo_2023-01-01 15.22.01.jpeg



As the peak time and travel being planned like less than 2 weeks earlier, the flight time went odd for us and we were definitely too early to reach the property, to be precise, at 7 am. Early check in is a thing and we thought to reach out to the front desk at 10 am or later but the Duty Manager came and asked us if we've got any reservation there, and when we told that we've and we're just waiting for the early check-in, he immediately told us to wait 30 mins, and he just managed to check us in to our room even before 30 mins of said wait time. A check in 7 hours early, was not actually expected to be received, it was a sweet gesture that was worthy to mention.
Please do note, the early check-in and upgradation are subject to availability even if you hold elite status with the respective hotel chain and it doesn't give guarantee of the same.

Now let's look into the the room we got. As mentioned above, we were pre-upgraded to the Deluxe Suite and it was spacious. Having this much space in Mumbai is a true privilege. Few Snaps of it:

photo_2023-01-01 15.22.13.jpeg


photo_2023-01-01 15.22.11.jpeg



photo_2023-01-01 15.22.09.jpeg



photo_2023-01-01 15.22.08.jpeg


photo_2023-01-01 15.22.06.jpeg


photo_2023-01-01 15.22.15.jpeg


photo_2023-01-01 15.22.16.jpeg


photo_2023-01-01 15.22.18.jpeg


View attachment Video 2023-01-02 at 12.59.35 PM.mp4


There are two Deluxe Suites in each floor, one being only road-side and airport view and other being pool-view. We were having the room at their 3rd floor and the view is definitely great.

Now let's come to the part which makes ITC Maratha stands different than other 5 star properties in Mumbai. The obvious answer is the versatility of the restaurants. There are 6 different restaurants of ITC Maratha named Peshawri, Dum Pukht, Pan Asian, Peshwa Pavilion, Bombay High, Dakshin Coastal. We had complimentary breakfast with our stay at Peshwa Pavilion and one of the best part of ITC's award redemption is that they do include the breakfast along with the tariff which can be seen with only Elite tiers of other hotels' loyalty programs only. The first time ever I left my comfort-zone of Peshawri and went to Dum Pukht and the decision was just on point. This is the second ever Dum Pukht among all the ITC properties out there and it comes with the authentic Awadhi dishes which will make anyone want to come back. Adding to that, I personally can vouch for Pan Asian for the people who're thinking about Chinese cuisine. Make sure you're actually checking with the restaurant that Chef Liang is there, and if you want any specially curated dishes for you, he'll be happy to do it for you. Chef Liang is one the finest Chefs in India who're into authentic Chinese cuisine crafting. Some of the shots of the Yummies:


photo_2023-01-02 03.11.09.jpeg


photo_2023-01-02 03.11.00.jpeg


photo_2023-01-02 03.12.54.jpeg


photo_2023-01-02 03.13.00.jpeg


photo_2023-01-02 03.12.50.jpeg


photo_2023-01-02 03.12.57.jpeg


Though we went for a staycation but this property is mainly focused on the transit travellers and especially the business travellers. It has all the features a transit hotel can be. As we booked Tower rooms, we were already eligible for the Lounge access, which is named as Uppercrust Lounge. It's a beautiful lounge with great Cocktail Chefs and decent sides offering. Oh yes, did I forget to mention how beautiful it looks from the lounge to the all the dining area? When we went, the Christmas decoration just started and it added glow to the property itself.
Apart from all the B-Leisure Facilities, as a transit hotel the proximity from the airport is very less. I was having a conversation with a person who is a frequent visitor to the property and he told me he choose to stay here for the lounge access and the proximity from the airport itself which makes it easier for all the business travellers saves a good amount of time from the infamous Mumbai traffic.


photo_2023-01-02 11.40.17.jpeg


photo_2023-01-02 11.40.29.jpeg


How it can be completed without a relaxing swim? ITC Maratha has a beautiful pool area, which may not be as big as most other ITC properties but it has it's own aesthetics. Let's have a look


photo_2023-01-02 12.22.03.jpeg


photo_2023-01-02 12.22.06.jpeg


View attachment Video 2023-01-02 at 1.00.27 PM.mp4


Here are some aesthetic pictures of the property itself:

photo_2023-01-02 12.43.04.jpeg


photo_2023-01-02 12.42.42.jpeg


photo_2023-01-02 12.42.53.jpeg


photo_2023-01-02 12.42.50.jpeg



photo_2023-01-02 12.42.55.jpeg


photo_2023-01-02 12.42.58.jpeg


photo_2023-01-02 12.46.26.jpeg



So that's all folks, hope you've enjoyed the read. Let us know what you think about this property and if you've stayed here earlier, let us know how was your experience over here.
 
Thanks for sharing your experience.
And you are right, it never hurts to ask. Curious, did you ask for the upgrade via email or phone?
 
Awesome. One more query, did you email the reservations desk? Or just replied to the email confirmation.
 
View attachment 8565



As you all know ITC being one of the finest hotel chain in India comes with diverse offerings through its properties. From staycation properties to transit hotels, they're serving their guests. ITC Maratha has been no exceptions in terms of hospitality.

Our trip to Mumbai was a sudden plan, and ITC Maratha was in our bucket list for a long time, as we had heard more good things about its versatile cuisine offerings which gets termed as one of the finest in Mumbai. Our whole stay was furnished by ITC Green Points and we got insane value of it.

Let's start from the beginning. We made the booking for the Towers categories of room, but hey, it doesn't hurt to ask if any upgrade can get provided or not. Though I was not so sure if I'd get the upgrade as being the month of December, the hotels usually runs at 70-80% of occupancy and most of the finest offerings stays sold out already. But to our surprise, in two days we got a revert back from Mrs. Arohi, who is there as PR & Marketing Manager that they'd be happy to provide us the upgrade, and it was not just one fold, but they provided us 3 fold upgrade to their finest of the offerings, Deluxe Suite. The time being we stayed, the room was going for ₹ 45,000 as revenue rate and we paid 12,600 Green Points a day for booking which is ₹ 3.5 value per ITC Green Points. Though the ITC Green Points are having a value of more than ₹1 always but this value was insane at the peak time.


View attachment 8520



As the peak time and travel being planned like less than 2 weeks earlier, the flight time went odd for us and we were definitely too early to reach the property, to be precise, at 7 am. Early check in is a thing and we thought to reach out to the front desk at 10 am or later but the Duty Manager came and asked us if we've got any reservation there, and when we told that we've and we're just waiting for the early check-in, he immediately told us to wait 30 mins, and he just managed to check us in to our room even before 30 mins of said wait time. A check in 7 hours early, was not actually expected to be received, it was a sweet gesture that was worthy to mention.
Please do note, the early check-in and upgradation are subject to availability even if you hold elite status with the respective hotel chain and it doesn't give guarantee of the same.

Now let's look into the the room we got. As mentioned above, we were pre-upgraded to the Deluxe Suite and it was spacious. Having this much space in Mumbai is a true privilege. Few Snaps of it:

View attachment 8521


View attachment 8522



View attachment 8523



View attachment 8524


View attachment 8525


View attachment 8526


View attachment 8527


View attachment 8528


View attachment 8578


There are two Deluxe Suites in each floor, one being only road-side and airport view and other being pool-view. We were having the room at their 3rd floor and the view is definitely great.

Now let's come to the part which makes ITC Maratha stands different than other 5 star properties in Mumbai. The obvious answer is the versatility of the restaurants. There are 6 different restaurants of ITC Maratha named Peshawri, Dum Pukht, Pan Asian, Peshwa Pavilion, Bombay High, Dakshin Coastal. We had complimentary breakfast with our stay at Peshwa Pavilion and one of the best part of ITC's award redemption is that they do include the breakfast along with the tariff which can be seen with only Elite tiers of other hotels' loyalty programs only. The first time ever I left my comfort-zone of Peshawri and went to Dum Pukht and the decision was just on point. This is the second ever Dum Pukht among all the ITC properties out there and it comes with the authentic Awadhi dishes which will make anyone want to come back. Adding to that, I personally can vouch for Pan Asian for the people who're thinking about Chinese cuisine. Make sure you're actually checking with the restaurant that Chef Liang is there, and if you want any specially curated dishes for you, he'll be happy to do it for you. Chef Liang is one the finest Chefs in India who're into authentic Chinese cuisine crafting. Some of the shots of the Yummies:


View attachment 8550


View attachment 8551


View attachment 8552


View attachment 8553


View attachment 8555


View attachment 8556


Though we went for a staycation but this property is mainly focused on the transit travellers and especially the business travellers. It has all the features a transit hotel can be. As we booked Tower rooms, we were already eligible for the Lounge access, which is named as Uppercrust Lounge. It's a beautiful lounge with great Cocktail Chefs and decent sides offering. Oh yes, did I forget to mention how beautiful it looks from the lounge to the all the dining area? When we went, the Christmas decoration just started and it added glow to the property itself.
Apart from all the B-Leisure Facilities, as a transit hotel the proximity from the airport is very less. I was having a conversation with a person who is a frequent visitor to the property and he told me he choose to stay here for the lounge access and the proximity from the airport itself which makes it easier for all the business travellers saves a good amount of time from the infamous Mumbai traffic.


View attachment 8560


View attachment 8561


How it can be completed without a relaxing swim? ITC Maratha has a beautiful pool area, which may not be as big as most other ITC properties but it has it's own aesthetics. Let's have a look


View attachment 8563


View attachment 8564


View attachment 8577


Here are some aesthetic pictures of the property itself:

View attachment 8566


View attachment 8567


View attachment 8568


View attachment 8569



View attachment 8570


View attachment 8571


View attachment 8572


Some words from my co-traveller, Dr. Avijit ( aka @CardDoctor ): "I loved my stay at ITC Maratha. Being a club ITC Gold member, I got privileges beyond what it came by default. Even though the property was hosting marriage event, the service quality was untouched and I got the same service as I expected from a ITC property. I especially loved the buffet breakfast provided here which had wide spread and the time at lounge. The collection of beverages at lounge was as per my choice goes. The ambience and the food made it great combination. As the property was running at almost 80% occupancy, sometimes faced a bit of delay during breakfast hour to get my special requested meal, but that's just negligible when it came to food quality and the hospitality I received. Adding to that, when I extended my stay for a day, they were happy to keep the same room for me. I'll highly recommend any transit traveller who'll be staying at Mumbai, to stay with ITC Maratha."


So that's all folks, hope you've enjoyed the read. Let us know what you think about this property and if you've stayed here earlier, let us know how was your experience over here.
Seems pics are taken via iPhone 😀
 
So you found hotel email id on ITC website and emailed them.

Very cool. Thank you!

I will try something similar next time I book something and share my experience.
 
How can we get elite membership for upgrade requests ?
Status match will work or u have to do stays to be eligible for upgrade ?

Right now i am just a new member.
 
Buffet at the Peshwa Pavilion is amazing. We go every month through HDFC 1+1. It is one of the few buffets in Mumbai where they dont even charge for softdrinks which you order for the buffet.

Food and hospitality are amazing at ITC Maratha. Going there again tomorrow for Sunday dinner buffet
 
Buffet at the Peshwa Pavilion is amazing. We go every month through HDFC 1+1. It is one of the few buffets in Mumbai where they dont even charge for softdrinks which you order for the buffet.

Food and hospitality are amazing at ITC Maratha. Going there again tomorrow for Sunday dinner buffet
Can you elaborate on which HDFC 1+1 offer?
 
What mail did you send them? Have an upcoming booking at A Marriott hotel with 3 people in a room during weekdays. Haven’t ever requested for a room upgrade previously. Would be helpful to see if I can get an upgrade by mailing them.

Can you share the mail you had sent them?
 
These are for weekends. Weekdays may be a bit cheaper. I have never gone on weekdays aa not practical to go near airport unless you want to fly. There is a lot of traffic in that area.
Also being a luxury hotel GsT is 18%, buffet price is 2300 per person for Dinner but Inclusive of GST it is 2700.
2700 including tax for dinner. Lunch is about 2400. Three of us, including our 4 years old kid eat once a month dinner or lunch.

Every time the menu is different
 
Back
Top