Axis Atlas Transactions failing on axis atlas

[chatenrk]

Hi All,

I have been seeing that transactions on Axis atlas card are not going through from today morning. One transaction on Indigo for a small amount went through but none of transactions from POS or online are going through.

Called up customer care and they are saying some technical issues. Is anyone else facing such issues today.

Regards
Chaitanya

 

[004archit]

Yes, same issue with me also

 

[CMGCMG is verified member.]

There is an ongoing issue with Axis network



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[maverickgenius]

My Atlas card does not work with Chip or Swipe on POS terminals. Tap to pay works. Card also works fine online.

Facing the same issue with the add-on also which my wife has. So it is unlikely to be a damage to the card(s).

POS enabled in card controls.

Anyone faced this issue? And any advice on how to rectify?

Thanks.

 

[chatenrk]

My Atlas card does not work with Chip or Swipe on POS terminals. Tap to pay works. Card also works fine online.

Facing the same issue with the add-on also which my wife has. So it is unlikely to be a damage to the card(s).

POS enabled in card controls.

Anyone faced this issue? And any advice on how to rectify?

Thanks.

Happens randomly with me as well. Have experiences some glitches with the card atleast 2-3 times this month

 

[maverickgenius]

Happens randomly with me as well. Have experiences some glitches with the card atleast 2-3 times this month

It consistently happens for me. The card randomly works for swipe or chip transactions but doesn't work 90% of the time.

Tap and pay works perfectly every time.

 

[imdjay]

Did 4 POS txn in last 2 days, worked without any issue.

 

[ak1423]

Getting error when I am buying through gyftr axis

 

[rafzy]

My atlas was working fine till yesertday on swipe machines.
Today I had a bill of 8K in a supermarket and swiped as normal on pinelabs machine, it wasn't detecting the card and kept on asking to reinsert the card.
Wiped and tried again, still no luck.
FInally had to swipe my YES Marquee CC and it went thru in the first try itself.
SO there indeed is an issue with Atlas swipe.
Did anyone report this to cust care and got any resolution?

 

[raghav101]

No points for utility as well? Axis Atlas?????

 

[achaiah13]

I have also faced similar issues with Pinelabs POS instruments multiple times. Didn't face with any other instruments.

 

[adhav077]

Faced same issue today, worked on online payment but failed on PoS

 

[svijayan86]

Faced same issue today, worked on online payment but failed on PoS

I too faced the same issue today…is this issue random or do we need to replace the card??? Day by day the issues faced in axis credit cards are making the experience very bad…never faced these issues in my axis privilege card before 😫

 

[Parvesh Goyal]

I too faced the issue today at Star Bazaar. The txn couldn't go through. I tried by dip, swipe and tap & pay as well but no succeed 😔

 

[CMGCMG is verified member.]

I had issues yesterday: one transaction was successful, and two failed.

 

[ak1423]

I too faced the issue today at Star Bazaar. The txn couldn't go through. I tried by dip, swipe and tap & pay as well but no succeed 😔

Star bazar as in zudio?..I always face issues with my atlas at zudio..it will succeed after trying multiple times

 

[ENIAC]

issue is with all Axis and CITI (Axis) cards at Star Bazaar/Zudio... my Magnus and atlas both failed, and then the person at the counter asked if I had any other bank's card, so when I used my DCB it worked without any issues. He confirmed this issue with Axis, probably some issue from POS machine providing bank

 

[Venky]

My Magnus failed for a BookMyShow transaction yesterday. I tried multiple times with my Primary and Add-on cards but it still failed. No message of decline or anything and neither did any money got debited.

This costed me ₹420. 😒

 

[CMGCMG is verified member.]

I had issues yesterday: one transaction was successful, and two failed.

From cc: An internal timeout caused a second transaction with merchant XYZ , worth Rs. 900.00/-, to be declined.

 

[Buttman]

My Atlas card does not work with Chip or Swipe on POS terminals. Tap to pay works. Card also works fine online.

Facing the same issue with the add-on also which my wife has. So it is unlikely to be a damage to the card(s).

POS enabled in card controls.

Anyone faced this issue? And any advice on how to rectify?

Thanks.

Thought i was the only one.
Also noticed it happens 9/10 times with Pinelabs pos. So try to ask the merchant for Paytm pos and the swipe/tap will go through without any issues.