It was a bug, doesn't matter what the customer care says to upsell. Welcome points should not be given everytime a person gets a new card.
Now it seems the senior management got to know the bug and they decided to fix it. It was going to be fixed someday anyway. We enjoyed the party, now is...
Sometimes they intentionally tell you that the voucher is used even if it is not. I haven't been able to find a way to check it. If anyone knows a way, kindly share.
And here I didn't get Welcome Bonus for my new DC in the new portal. Yesterday, I transacted above 1k with my new DC but only the regular points were credited instantly.
Have you generate the PIN? If not, then generate PIN, it will be activated and you can use Virtual Card.
Since the card was returned, it is not bank's fault. You can raise a service request to re-send the card. Or simply block and replace (charges may be applicable)
I would suggest you to use...
When did you apply?
Can you see the virtual card on app?
Anyway, you will receive your card in few days if you have applied recently.
And they can charge you anytime, even instantly if you have applied for the card. RBI can't do anything, you applied, you got charged. You may complain for...
It gives points for payment done directly on School/University PG/POS.
It will not give points for payment done on 3rd party websites like Cred, Housing, etc