Its almost a month since the Axis PNO gave me few hrs to provide evidence, there is no response. And it 5+ weeks since opening of complaint. Wonder how much time does it take for this to resolve.
So I applied HDFC Multicurrency card with the below link 3-4 days back, got an email from ebixcash that someone to come, collect signatures on the form and deliver the card. I've a savings account with HDFC, and while applying I loaded the Forex using the HDFC debit card...
Have already claimed 10K against mental harassment as part of my RBI complaint. There is no option to add any document to the complaint now, if it is closed against me then I can file for appeal with additional documentation.
Update: Axis Called today but we missed the call, so later got an email from PNO as below:
Never thought customer has to prove he paid in cash even after having transaction failed PoS receipt. So we went to the store, asked for stamp & sign on the cash receipt hand written on the invoice, and...
Getting one failed transaction amt back is a task, did not wanted to take the risk of dealing with 2 transactions. This was a simple tap to pay, got instant debit sms, doubted some issue with their PoS machine.
Initially I emailed a complaint for refund of the amount since I had the reversal slip copy with me and had attached the same, so this was Axis's reply:
Upon which I told them that the merchant had already said he has not received the amount and provided me a "Reversed" slip from the PoS...
Wife happens to visit the merchant today and enquired about this, he said he had written reply on query made by bank that the transaction was paid in cash and will share the email photo copy. However, I tried to call him personally, no reply, left a msg requesting to call back, waiting since...
Already filed now, so will approach nodal officier if BO rejects this. But have already complained twice, and Axis said they are escalating it to 2nd level.
Filed a RBI Ombudsman complain just now, let see how this goes. Here the transaction value was only around 1500, I wonder what will happen if the amount is much higher.
I did a tap & pay at a nearby grocery outlet for Rs 1561 in Feb, I received a debit sms instantly but their PoS machine was showing pending status, waited for 10 mins, and paid cash requesting them to update me on the transaction status. Next day they whatsapp me a copy of PoS slip which said...
After reading the above post I accessed this lounge 2 days back with not much expectations, and wife & me both used our PP (Infinia) for access, the guy asked if we want to enter 2nd person as +1 (guest) which we refused and asked to swipe both our PP cards. We were offered the preset menu...