TechnoFino - #1 Community Of Credit Card & Banking Experts

What crazy shit did they do

They can not even fulfill an NEFT transaction, pending even after a week. A basic feature of any bank, with clear guidelines by RBI regarding delay or return of funds.

Time to open cms.rbi.org.in

I paid some amount online using the debit card and OTP. Received an alert that I used the debit card without PIN/OTP and asked me to call a number if it wasn't me.

Poti hdfc never disappoint anyone with his service 🤣

So @pothi who is at fault HDFC or RBI, who manange NEFT payments? RBI toh hoga nahi...

@pothi serious issues related to OTP, how debit card can be used with OTP for making payments, if txn is not made internationally?

Raise complaint bro...or else RBI is the option.

@pothi pehle decide karlo ki NEFT hai ya DC as TAT and refund rules are different. If its NEFT, the transaction should be credited or refunded within 2 hrs if done 8AM and 8PM else bank is liable to pay interest. Check point 20: https://www.rbi.org.in/commonperson/English/Scripts/FAQs.aspx?Id=274

@pothi If its DC, you need to dispute the transaction by calling customer care mentioning that amount is not credited to beneficiary and is stuck somewhere. If amt refunded after T+5 days, ask for compensation as per RBI guidelines, if they don't give then raise it to RBI BO: https://www.rbi.org.in/commonperson/english/scripts/Notification.aspx?Id=3074

@NOOBY it was NEFT. A separate DC transaction is pending for more than 48 hours, though. Keeping my fingers crossed to complete 5 days.