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I received this message from kotak can any body tell me what is this for

i paid kotak credit card bill by amazon pay but not credited to card as it is instant but i saw there is a technical issue going on now kotak app i am uanble to view my credit card it is saying no active card or your card is blocked i know this is technical issue and also i am unable to pay...

I have applied for 15 k limit kotak fd card . I want some advice about how to get upgarde or limit enhancement on kotak fd card ,any spending patterns or advice that would help me to get l.e or card upgarde to un secured one .