in this ax shit case both sides are culprit, why cant just shake hand let it go. this should be a case study how not to run an IT and Rewards system in the banking industry and better to fix some of laws (should be in detail word by word, not a vague one) that can prevent these in future.
If banking system running on full of glitches and not fixing over a lager period of time (knowing that people are doing same type of transaction, repetitive action by user for particular rewards offerings) and giving rewards on those glitches and not fixing in timely manner (glitches should be...