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Also the old card while "active" is not showing on the phone app - go figure

that's not true

yes, but there is absolutely no reason to keep to old card active once the new one has been activated by the customer. Especially when the customer is telling them "close it, now" I mean, God forbid, I die, and somebody then goes ahead and uses the card to it's limit. What will the do then...

I have been Axis bank customer for well over two decades now. my first salary account was with them when they were called UTI Bank. I'll tell you the real problem - it is not that they will screw you intentionally, it is that they are so incompetent you'll get screwed far worse from them...

you guys are giving them way too much credit the reality is simpler - they are not playing with words, they have screwed up everything. I was on call with them in 5 calls, a total of some 2 hours or so - there is a total chaos on their side. The guys manning the phones are all stressed out...

@drsel @CVR the "Senior lead" called just now. I told him to close Signature card. The man went into "we have a 45 day process blah blah blah" I told him as per RBI regulations he has to close the card the minute I tell him to, as long as there is no outstanding amount on that card. the 45...

https://www.axisbank.com/docs/default-source/default-document-library/credit-cards/magnus-credit-card-for-burgundy-faq.pdf has full detail about what it means to be a "Burgundy customer" for the purposes of Burgundy Magnus card (Section 1; new or renewal) and Section 2.1 describes process etc...

it is an issue for us and for the guy on the line it is NOT a genuine issue; it is a f***ed up artificial issue created by them - why can't they close the new card immediately? I mean when they move a person from Magnus to Burgundy Magnus? or why don't they temporarily give one more card and...

I tried that; they are not closing the Signature card, so I told them to close both; that's when this guy said "let me talk to my senior" - lots of wiat and then he says "I have taken your request" I'll follow up first thing tomorrow morning

they are fucking me over in a novel way I got my Vistara Signature card upgraded to Vistara Infinite about ten days ago. The Signature card is still working. Now they are refusing to close the Signature card saying that "It will clsoe itself in 45 days", and refusing to process this new...

I got the card and got billed the annual fee

I asked for an upgrade of Signature card last week. Let's see what I go through

Did you speak with customer service? has it been resolved?

that may be so; but then he can simply tell you "we don't accept cards" - there is no rule that says dealers must accept cards for any payment

has it gone to 5:4 for anyone at all yet?

has anyone got their access back to Axis Bank rewards portal for Magnus card holders?

why would that help?

this is now available on their website https://www.axisbank.com/docs/default-source/default-document-library/credit-cards/terms-and-conditions-for-accelerated-35-edge-reward-points.pdf

I didn't know, what is this Magnus+ about?

get another infinia for your wife :p