I find nothing special in actual about Imperia over preferred.
But on one occasion, Cluster head and Zonal head visited my work premises because I am an Imperia customer and the discussion with them helped in fetching Infinia.
If automatic upgrade doesn't happen you can request your RM to do it for you.
- Classic to preferred RM did it for me.
- Preferred to Imperia Auto upgrade happened.
If they are not responding and doesn't care about the business you offer try reaching out to Cluster Head/ Zonal or Circle Head, you will get these details from the notice board of the branch. They will definitely help.
Else send a mail to premium services mail ID's (Preferred/Imperia) or MD...
Metro Pincode - Wealth card more than 5L CL on Axis, HDFC, Amex cards
Non Metro (Tier 2) - Select card irrespective of bank (CL above 2-3L)
Rural Pincode - Wow card (Secured or sometimes Unsecured)
There is one hack you can DM me.
@#aniket A small suggestion to you, Please decrease the size of image you upload because it is using all the space to view. Small resolution and small picture will help to view your posts on full easily.