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I got my Solo - Single zero balance account upgraded to Kotak Pro for benefits like free debit card, mandates etc. Now the issue is I am only eligible to get the Classic Debit card for free but net banking shows another three cards - PVR, Pro Signature and Platinum (FYF). I am trying to avoid a...

My account is forever stuck with Silver type while I am eligible for Diamond / Platinum with SBI. I did not bother much until now but with those variants giving discounts on locker rentals, I am keen on upgrading it. Now the issue is branch staff are clueless about how to get this upgrade done...