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Amex charged my two cards for 10k points purchased. Complaint raised on 21st dec still they need 5-6 days to review this. is this the support amex is boasted about?

Hi i have amex mrcc card up for renewal and i already have spent 1.5 lakh in last year so renewal fees will be waived. However, can i ask amex for any retention benefit ?

I have applied for amex gold card on 26/10/2023 as my 3rd amex card but the application is still pending since 20 days i have spoken to Amex support even emailed to nodal desk but no progress is seen. last time when i applied for amex mrcc and plat travel card it was approved within 3 days...