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Indie customer for a year, they have gems criteria for tier upgrade i.e., 750 for superstar, 1500 for megastar. I have more than 2k gems. On 11 Oct they downgraded my account to star solely based on account balance. When I cited I meet gems criteria, they are refusing to accept it as if it...

Dear members, Background: In Dec '22 I got Paisabazar FD Step Up Rupay CC by SBM bank. 1 yr later in Dec '23 received an SMS that it has been closed due to non-usage. Looked up the RBI rule on it and learnt bank must inform customer 30 days prior and give opportunity to respond before...

I have received a bizzare email today that my Equitas savings account opened via online (NiyoX) is being closed due to 'non-serviceable pincode', they opened it fine back in 2022 without issue. I am based near Kolkata. It sounds like an excuse since I have kept it 0 balance. What can be done...

Opened their brand of FD 'Pot' 1 year ago for 10k with their highest lock-in 'superpots' with highest interest i.e., 365 days for 6.8%. I did this to maintain their 10k TRV requirement to remain 'Pro'. Straight forward calculation upon maturity interest should be Rs. 680. It matured and I...

Dear members, In August, I received a phone call from a Yes Bank rep who told me I have pre-approved LTF Rewards Plus credit card (post realisation of reversible joining fee) and around 2 lakh credit limit. Based on that I gave consent via OTP and card was processed, this call wasn't recorded...

Dear TFians, 2 weeks ago I visited a ICICI Bank branch where I and my brother have shifted for work to enquire about the famous ICICI Lombard group health insurance policy, for which they said bank account is mandatory. Now I want to open an account for my brother, but his permanant address is...

I received an unrecognised personal loan enquiry on 28th Feb. In March I pursued it with ICICI's customer.care@icicibank.com email. They said they will look into it and it is taking more time than necessary etc. then got cold by May! After that I hadn't the time to pursue until few days ago...

I am posting this thread to share my recent experience with PNB which I found to be quite fishy and I think you need to know so you too can watch out and probably avoid the same. As you know that locker holders in banks are now being asked to submit a supplementary locker agreement as per RBI's...

Question: I am requesting the email escalation matrix for ICICI bank i.e., Level 1, 2, Nodal officer, PNO etc. Since their website doesn't provide these details and escalation is via form only as can be seen here: https://nli.icicibank.com/NewRetailWeb/complaint.htm Please provide the...

I have seen in two PSBs, i.e., BoMaharastra and UBI myself that insist on cash withdrawal through cheque only if one has it. There may be others too. Since for most people chequebook costs money after a few pages, it's not convenient. Can banks by policy do that or is it these branch's...

In the beginning of August, I opened a savings account with Jana SFB via paper form. During the application I wanted to submit a laminated masked Aadhaar card which was cut out from e-Aadhaar downloaded in April this year. The download date is mentioned in the card. The official refused to...