Last year, I posted about a similar issue when IDFC First Bank issued notices to several customers, stating that their reward points for an entire financial year would be purged. You can read that post here...
A few people on the TF Community have posted threads about their IDFC First Bank accounts being placed under debit freeze or total freeze for minor reasons. Many others have commented on these threads, sharing that they too have faced similar issues, and that their issues have not been resolved...