⚠️ Airtel Axis Bank Credit Card Denying Cashback for Airtel Recharge – What Should I Do? 🚨

[sashank]

Hey everyone,

I recently encountered a serious issue with the Airtel Axis Bank Credit Card where my cashback was wrongfully denied due to an MCC misclassification(As per Axis Bank), and I need your advice on what steps to take next.

The Issue:​

• On February 26, 2025, I made an Airtel mobile recharge via the Airtel Thanks App for ₹859.00 using my Airtel Axis Bank Credit Card (which is supposed to give 25% cashback).
• When I checked my statement, no cashback was credited.
• After multiple follow-ups, Axis Bank claimed that Airtel classified this transaction under MCC 4900 - Utilities, which means they considered it a transaction done outside the Airtel Thanks App—which is completely false!
• Due to this incorrect MCC classification, Axis Bank is refusing to provide the cashback.

My Concerns:​

1. MCC Misclassification: Airtel incorrectly tagged my recharge transaction, leading to cashback denial. How many other users might be facing this without even realizing it?
2. Lack of Accountability: Axis Bank is blaming Airtel. Meanwhile, I am stuck in between with no resolution.
3. Breach of Trust: The main USP of this credit card is the 25% cashback on Airtel Thanks App transactions, and if they are denying it due to internal errors, it makes the entire card pointless!

What Should I Do Next?​

I have already contacted both Airtel and Axis Bank, but neither has provided a resolution yet. I want to escalate this further.

💡 What steps should I take now?

• Should I file a complaint with the Banking Ombudsman or Consumer Forum?
• Would it be effective to tag Airtel and Axis Bank on social media to get their attention?
• Has anyone else faced this issue? If yes, how did you resolve it?

This is not just about my cashback—it’s about holding banks and companies accountable for what they promise. If they can silently deny cashback like this, how many customers are unknowingly losing their money?

I’d really appreciate any advice from the community on how to fight this and get my cashback! Please share your thoughts. 🙏

Let’s not let corporations get away with misleading customers! 🚨