so, both the lounges at goa goi airport at domestic terminal have severely cut down on credit card access.
they have a limited list of accepted cards that does NOT include even the topmost cards from Axis, HDFC, IDFC, etc
some small banks cards like union bank, indusind, au, rbl, only are accepted. and some sbi, kotak, icici. in kotak too, kotak white is NOT accepted. even though i generated qr code on dreamfolks website using kotak white, it was not accepted by the scanner of the lounges, which gave an error that "the code is not accepted at this outlet" (both the new tfs lounge as well as the old goodtime/brewhouse).
the entire queue of people were quarrelling with the staff because their qr code showed them that they are eligible but are not allowed to enter the lounge.
and i was escorted out of the lounge entry (just 2 feet inside from the door, when i asked them can i at least sit on the seat as my flight starts boarding in 10min). "sorry sir, we dont allow normal entry".
so, despite having an active qr code, i was figuratively kicked out of the lounge.
i never thought i would have to ask this, but @TechnoFino , what is the way to escalate this? they told me to talk to the bank.
they have a limited list of accepted cards that does NOT include even the topmost cards from Axis, HDFC, IDFC, etc
some small banks cards like union bank, indusind, au, rbl, only are accepted. and some sbi, kotak, icici. in kotak too, kotak white is NOT accepted. even though i generated qr code on dreamfolks website using kotak white, it was not accepted by the scanner of the lounges, which gave an error that "the code is not accepted at this outlet" (both the new tfs lounge as well as the old goodtime/brewhouse).
the entire queue of people were quarrelling with the staff because their qr code showed them that they are eligible but are not allowed to enter the lounge.
and i was escorted out of the lounge entry (just 2 feet inside from the door, when i asked them can i at least sit on the seat as my flight starts boarding in 10min). "sorry sir, we dont allow normal entry".
so, despite having an active qr code, i was figuratively kicked out of the lounge.
i never thought i would have to ask this, but @TechnoFino , what is the way to escalate this? they told me to talk to the bank.