Air India quietly updated Apple partner exclusions after my purchase

[bharathnalla]

I used the Air India Spend and Earn on Partners → Apple partner link a few days ago to buy an iPhone 17. ( Earn 4 points per 100)

Before making the purchase, I checked their exclusions list carefully — iPhone 17 series was NOT listed as excluded. So I went ahead with the order expecting Maharaja Points.

Today, I checked again and the exclusions list has been updated and now suddenly includes:

• iPhone 17
• iPhone 17 Pro
• iPhone Air
• and more

These items were not excluded earlier. It looks like the policy was changed after my transaction, which is unfair because points should be based on the terms shown at the time of the purchase.

I contacted Air India and they asked me for the invoices — I’ve already shared all documents they requested. Now I’m waiting for their response.

Has anyone else dealt with something like this before?

What do you think — will they actually credit the points based on the older terms, or is this going to be a dead end?

If they deny, where should I escalate further?

Thanks

 

[bharathnalla]

 

[ALOAK]

We're you notified if not you can ask them to provide points but an umangous effort required..

 

[bharathnalla]

We're you notified if not you can ask them to provide points but an umangous effort required..

Yes nodal officer declined request to credit points. Escalated to appellate Authority..

 

[ALOAK]

Yes nodal officer declined request to credit points. Escalated to appellate Authority..

As per the screenshot you have provided it clearly states unless notified... otherwise no maharaja points. But do you have screenshot which showed previously list of products eligible when you purchased if so send the screenshot to pno and also rbi.

 

[bharathnalla]

As per the screenshot you have provided it clearly states unless notified... otherwise no maharaja points. But do you have screenshot which showed previously list of products eligible when you purchased if so send the screenshot to pno and also rbi.

I sent to Nodal officer they mentioned the unless notified point. But they haven’t notified via email or sms or any communication. I escalated matter to Appellate Authority