AMEX MRCC monthly rewards enrollment not working

[sbiswas]

👋🏼

I received my first amex card. It's an amex mrcc. I went to enroll to the monthly rewards via - https://amex.co/mrccenroll which is in the card page on their website.
But it keeps giving me an error. Has anyone seen this before? If yes, what's the way out? I have reverified all information that I am entering on the website & my DOB matches the application form

Attached error screenshot
Any help is appreciated. Thank you in advance

 

[avikrish]

Contact customer care via chat option in the amex app, or call them

 

[moneyMaker]

Also after you recieve confirmation on the page, it takes 4-5 days to get activated, after that only spends will be conaidered.

 

[coolguy1]

Try again tomorrow morning, as it says, could be a temporary glitch/error.

 

[peregrine0falcon]

Also after you recieve confirmation on the page, it takes 4-5 days to get activated, after that only spends will be conaidered.

This is important. I activated it on day x and did 5k worth transactions on x+1 and x+2 but both were ignored.

 

[avikrish]

Also after you recieve confirmation on the page, it takes 4-5 days to get activated, after that only spends will be conaidered.

Do we get any mail after 3 days or 5 days that Rs20,000 spend based offer is activated like that ?

And do we need to repeat this enrollment every month?

 

[akshayhs]

@Pavan F Y I

 

[peregrine0falcon]

Do we get any mail after 3 days or 5 days that Rs20,000 spend based offer is activated like that ?

And do we need to repeat this enrollment every month?

No mails (I think you may get acknowledgement mail) but you can reach out to support to know about the successful enrollment date. It takes minimum 2 business days.

You need to enroll once and it's activated till the cards expiry.

 

[sbiswas]

Amex has moved the system to a login based method now. It used to be a form enrollment and yesterday they were making the move I assume hence it wasn't working for me.

I tried the new system today and it took in the enrollment request once I logged in.

 

[nikhilk21]

Do we get any mail after 3 days or 5 days that Rs20,000 spend based offer is activated like that ?

And do we need to repeat this enrollment every month?

Also after you recieve confirmation on the page, it takes 4-5 days to get activated, after that only spends will be conaidered.

As per the T&C (see attached), it should be activated in 3 days. See point no 5. As per the example provided, if you enroll on day X, then your spends from day X+3 onwards should count