I applied for Amex Platinum Travel card via referral link and vKYC was rejected due to address mismatch. I don't have address proof of my current location as I stay on rent.
I called Amex customer care twice yesterday and got mixed responses.
In first call, they said I can fill the address for which I have ID proof and once the application is approved, I can ask them to ship the card to my current address.
In 2nd call, They told after RBI ban, amex has made kyc very stringent. they are only accepting Gov IDs for address proof like passport, driving licence, voter id etc. They are not accepting employment verification letter as well. I asked what will happen if I put my permanent address but during vKYC my current location will be shared. They told that my application will be rejected as I will not be at location which I mentioned in application.
is there a way here to apply the card from my current location?
I have received other card easily at my rented home or office address. Never faced any issue in last 10years.
Today, I got a call from Amex. He said the same thing what CC told in the first call and told me I should not have applied via referral as I won't get the 10k points and it's bad.
He also mentioned once that first card is issued as LTF. And by going via referral, card will be free only for the first year.
Afaik, such benefits/reward points are given when annual/joining fee is paid and Bank doesn't give these welcome/renewal benefits for LTF card.
He was trying to fill new application(or resubmit same application again) then and there on the call and when I said I will call back tomorrow, he threatened that my application will be closed and cibil will be impacted.
I think he was trying to mis-sell for the incentive or targets.
Was he right about first Amex card being issued LTF?
I called Amex customer care twice yesterday and got mixed responses.
In first call, they said I can fill the address for which I have ID proof and once the application is approved, I can ask them to ship the card to my current address.
In 2nd call, They told after RBI ban, amex has made kyc very stringent. they are only accepting Gov IDs for address proof like passport, driving licence, voter id etc. They are not accepting employment verification letter as well. I asked what will happen if I put my permanent address but during vKYC my current location will be shared. They told that my application will be rejected as I will not be at location which I mentioned in application.
is there a way here to apply the card from my current location?
I have received other card easily at my rented home or office address. Never faced any issue in last 10years.
Today, I got a call from Amex. He said the same thing what CC told in the first call and told me I should not have applied via referral as I won't get the 10k points and it's bad.
He also mentioned once that first card is issued as LTF. And by going via referral, card will be free only for the first year.
Afaik, such benefits/reward points are given when annual/joining fee is paid and Bank doesn't give these welcome/renewal benefits for LTF card.
He was trying to fill new application(or resubmit same application again) then and there on the call and when I said I will call back tomorrow, he threatened that my application will be closed and cibil will be impacted.
I think he was trying to mis-sell for the incentive or targets.
Was he right about first Amex card being issued LTF?
