Any Mr or Ms Goda here? HDFC sent me your case

[sicko101]

Dear Ms. Goda,

Kindly note the unique reference number for this correspondence is xxx.

We observe from your interaction that you had applied for HDFC Swiggy credit card and completed the VKYC (Video KYC) process. However, the application was not processed. We have reviewed your queries and wish to clarify the same as below:

We note that you had applied for a HDFC Swiggy credit card. We wish to inform you that your credit card applications were reviewed in line with the Bank's internal credit policy and other criteria such as:

1. Combination of address/telephone verifications
2. Credit bureau reports
3. Document verifications
4. Bank serviceable area
5. Internal / External market information

We request you to visit the nearest branch and apply for a fresh application along with the address declaration. We have reviewed your request regarding monetary compensation, and we regret our inability to accommodate your request.

We wish to inform you that your case has been reviewed by our Bank's Internal Ombudsman appointed as per instructions from the Reserve Bank of India.

Please feel free to write to us at: mailto:priorityredressal.creditcards@hdfcbank.com for further assistance / clarifications that you may require in this regard.

Assuring you of our best services at all times.

Regards,

xxx

 

[sicko101]

It was a long email, i have shortened it removing case specifics using AI