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Axis Atlas Axis Atlas Incorrect Rent Transaction Fee

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aj204~

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I stayed at 2 hotels in my recent Dubai trip -

JW Marriott Marquis, Downtown
W Hotel Abu Dhabi

For some reason both these bill payments were ineligible for 5X rewards or milestone calculation. When I raised a dispute on Axis App - I got below response

1714808621889.png

Need your suggestion if there is any possible way to get this corrected from Axis?
 
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aj204~ said:
I stayed at 2 hotels in my recent Dubai trip -

JW Marriott Marquis, Downtown
W Hotel Abu Dhabi

For some reason both these bill payments were ineligible for 5X rewards or milestone calculation. When I raised a dispute on Axis App - I got below response

View attachment 52395

Need your suggestion if there is any possible way to get this corrected from Axis?
Click to expand...
Nothing surprising. First, u should have checked the mcc code of pos where u swiped ur card.
 
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You need to be sure of the MCC code.
for this you need to disable transactions and then swipe your card
it will fail
then phone axis premium support to ask for the MCC code and if it is hotel category only then proceed
 
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drsel said:
You need to be sure of the MCC code.
for this you need to disable transactions and then swipe your card
it will fail
then phone axis premium support to ask for the MCC code and if it is hotel category only then proceed
Click to expand...
Axis is not responsible if the merchant has got a non Hotel MCC code and Axis cannot do anything about it
 
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drsel said:
You need to be sure of the MCC code.
for this you need to disable transactions and then swipe your card
it will fail
then phone axis premium support to ask for the MCC code and if it is hotel category only then proceed
Click to expand...
Is this really doable every time? Especially while checking out of the hotel?

aj204~ said:
I stayed at 2 hotels in my recent Dubai trip -

JW Marriott Marquis, Downtown
W Hotel Abu Dhabi
Need your suggestion if there is any possible way to get this corrected from Axis?
Click to expand...

Try fighting out with Axis by providing real invoices (like they asked). If they help great, otherwise you will have to let this go.

Dubai is notorious for incorrect MCC code issues. You will get this issue more often there. MCC code can be of Govt services for many. Also Emar is large real estate group there and many places have real estate MCCs (along with Govt MCC)

May be for Dubai specifically, it is advisable what drsel mentioned, but it is cumbersome
 
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sourpai said:
Is this really doable every time? Especially while checking out of the hotel?



Try fighting out with Axis by providing real invoices (like they asked). If they help great, otherwise you will have to let this go.

Dubai is notorious for incorrect MCC code issues. You will get this issue more often there. MCC code can be of Govt services for many. Also Emar is large real estate group there and many places have real estate MCCs (along with Govt MCC)

May be for Dubai specifically, it is advisable what drsel mentioned, but it is cumbersome
Click to expand...
Sent an email to PNO now. Fingers crossed.

yusuf646 said:
Which email address did you send the email to? Try sending an email to pno@axisbank.com attaching a bill or any proof that proves the transaction is for a hotel stay, and ask them to reverse the charges.
Click to expand...
Done. Thanks for the email address
 
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This MCC issue will happen with every card, not just Axis... Only with HDFC there will be no rental charges if it is first rental payment of the month
 
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