Axis Bank Credit card application issue

[raghav17]

Hi,

I had applied for Airtel Axis Credit card through Airtel app on April 17, 2024 thereafter my video kyc and physical kyc was done including cibil hit. From thereon, I have not got any update whether the same has accepted or rejected. I have called the customer care 5 times to check the same and all they say that they don't have any update and it's pending with the backend team. Everytime they ask for 5 days and nothing happens. I'm fed-up with their service, can anyone help? Does anyone have email ID for escalating to bank and RBI or any other solution. I had previously lodged complaint as well which was closed stating that it would be resolved but nothing happened.

 

[pothi]

Try to contact both Airtel and Axis via X and ask politely about your CC application. One of them might be able to expedite the now-stuck application.

 

[raghav17]

Try to contact both Airtel and Axis via X and ask politely about your CC application. One of them might be able to expedite the now-stuck application.

Lemme try this as well

 

[raghav17]

Try to contact both Airtel and Axis via X and ask politely about your CC application. One of them might be able to expedite the now-stuck application.

Thanks for the advice! Cumulatively i escalated to PNO, social media team of both airtel & axis and CS by registering another new complaint and finally after 3-4 days it was issued.