Axis bank credit card re-dispatch to branch

[card_monarch]

I had done a "block and replace" of my Magnus credit card through the app. But the bank dispatched the card to the wrong/old address which is not the mailing/current address updated in my account. Bank has no clue why it was sent to an old address, and the card is now returned to Axis as undelivered. I am now trying to get the card re-dispatched to my Axis Bank branch (which the customer care said is possible). However the branch people seem to be clueless. Has anyone got their Axis credit card re-dispatched to branch? Can you help how you did and which form did you submit to the branch for the same?

 

[Tejo]

I had done a "block and replace" of my Magnus credit card through the app. But the bank dispatched the card to the wrong/old address which is not the mailing/current address updated in my account. Bank has no clue why it was sent to an old address, and the card is now returned to Axis as undelivered. I am now trying to get the card re-dispatched to my Axis Bank branch (which the customer care said is possible). However the branch people seem to be clueless. Has anyone got their Axis credit card re-dispatched to branch? Can you help how you did and which form did you submit to the branch for the same?

Axis prints both the address old and new. I also experienced the same.

Ask your relationship manager, pno that to send the card to your current address not old address, they cancel shipment or divert.

Physical bank branches in india mostly, knows only to take deposits, withdrawals , gold loans.

Behaves never aware of cc, ipo etc