axis bank deducts dd fees from account after more than a year

[RAJAT1]

I got a dd made from one of the axis bank branches in jan 22. last saturday i recieved an sms saying 6875+gst amount has been deducted as consolidate charges. on enquiring cc team did not have a clue. I raised SR request and then was told that these are dd charges from last year?

my questions to the community is ;-
1. are these charges allowed to be deducted after 1 year? how can they deduct charges for fy22 in fy23?
2. at the time of dd creation they did not inform me about the dd charges, then how can they deduct it now?

wanted to know from the community, if i have any options or legal rights to counter this?

 

[VISHESH_BANSAL]

Check Schedule of Charges for the Account Variant You hold. If charges are Valid as per SOC then deduction is valid

But you can request your Branch for reversal.

Do not belive Employess Blindly. Either verify the Information from Website or Ask Branch to give it in written over
E-Mail from offical Branch or Employee
E-Mail ID.

Not only Axis Other Banks also follow Same.

I was too Charged for SMS by Axis Bank for two Quarters at a time.

But Axis being Axis It is a huge time GAP in your Case.

I follow Schedule of Charges Strictly. Till date except SMS charges , I have not paid Axis a single Rupee Extra in the name of Consolidated Charges.