I recently visited Kolkata Airport and accessed the Kolkata Airport Lounge using my Axis Bank Magnus Card, which boasts "unlimited" lounge access. However, what should have been a smooth, stress-free pre-flight experience turned into an exasperating ordeal that I feel compelled to share with you all.
Upon reviewing my bank statement post-visit, I was astonished to find a perplexing charge of Rs 500, labeled as "TFS, Kolkata." Now, considering that Kolkata Airport's lounge is simply known as "TFS" (Travel and Food Services), logic dictated that this charge should be for lounge access. Axis Bank, however, had a different narrative in mind.
My journey through customer support was no less frustrating. Initially, Axis Bank's Burgundy Support insisted that TFS was not a lounge but a retail store, causing considerable confusion. It took repeated explanations and even the help of a Google search to convince them that TFS was indeed the lounge at Kolkata Airport. A maddening process in its own. With that issue cleared up, I reached out to Axis Bank's support team, who assured me that they would investigate and respond within two days. Unfortunately, those two days stretched into a seemingly endless wait with no response in sight.
In my growing frustration, I took to Twitter, sharing my airport entry time, Uber receipts, flight boarding passes, and timestamps – all clearly indicating that the Rs 500 charge occurred a mere 20 minutes before my flight's departure. Axis Bank's response to my detailed evidence left me perplexed. They insinuated that I must have opted for something beyond my card's benefits, a conclusion that simply didn't align with my lounge access intentions.
My request for a callback to clarify the situation fell on deaf ears, as Axis Bank's response continued to be unhelpful and frustrating. It was as if they were more interested in closing the case as swiftly as possible than addressing my genuine concerns.
Desperate for a resolution, I contacted Axis Bank's MD Desk (Amitabh.Chaudhry@axisbank.com) and PNO (PNO@axisbank.com), but my optimism for a satisfactory outcome was waning.
In conclusion, this experience with the Axis Bank Magnus Card was far from the pleasant, hassle-free journey I had hoped for. It's not just about the Rs 500 charge; it's about the lack of transparency and support from Axis Bank that left me feeling both disappointed and frustrated.
I'm seriously considering parting ways with this card and looking for alternatives that offer unlimited lounge access or fall into the super-premium segment. If you have any recommendations or have encountered similar issues, please share your thoughts. It's essential to stay vigilant and informed when dealing with financial institutions and their services.
Upon reviewing my bank statement post-visit, I was astonished to find a perplexing charge of Rs 500, labeled as "TFS, Kolkata." Now, considering that Kolkata Airport's lounge is simply known as "TFS" (Travel and Food Services), logic dictated that this charge should be for lounge access. Axis Bank, however, had a different narrative in mind.
My journey through customer support was no less frustrating. Initially, Axis Bank's Burgundy Support insisted that TFS was not a lounge but a retail store, causing considerable confusion. It took repeated explanations and even the help of a Google search to convince them that TFS was indeed the lounge at Kolkata Airport. A maddening process in its own. With that issue cleared up, I reached out to Axis Bank's support team, who assured me that they would investigate and respond within two days. Unfortunately, those two days stretched into a seemingly endless wait with no response in sight.
In my growing frustration, I took to Twitter, sharing my airport entry time, Uber receipts, flight boarding passes, and timestamps – all clearly indicating that the Rs 500 charge occurred a mere 20 minutes before my flight's departure. Axis Bank's response to my detailed evidence left me perplexed. They insinuated that I must have opted for something beyond my card's benefits, a conclusion that simply didn't align with my lounge access intentions.
My request for a callback to clarify the situation fell on deaf ears, as Axis Bank's response continued to be unhelpful and frustrating. It was as if they were more interested in closing the case as swiftly as possible than addressing my genuine concerns.
Desperate for a resolution, I contacted Axis Bank's MD Desk (Amitabh.Chaudhry@axisbank.com) and PNO (PNO@axisbank.com), but my optimism for a satisfactory outcome was waning.
In conclusion, this experience with the Axis Bank Magnus Card was far from the pleasant, hassle-free journey I had hoped for. It's not just about the Rs 500 charge; it's about the lack of transparency and support from Axis Bank that left me feeling both disappointed and frustrated.
I'm seriously considering parting ways with this card and looking for alternatives that offer unlimited lounge access or fall into the super-premium segment. If you have any recommendations or have encountered similar issues, please share your thoughts. It's essential to stay vigilant and informed when dealing with financial institutions and their services.
