Axis Magnus delivered with misspelt name embossed on..

[krishg]

Name spelling is wrong in both card and PriorityPass. Can't believe how can Axis be so careless even with premium card! Whole experience of holding the card is now so weird every time I look at it..💩💩💩

Called customer care, they apologized and said will replace the card. But Priority Pass can be continued with misspelt name. Will I face any problem while visiting lounge abroad? Are they just trying to avoid more work for them to replace that also?

 

[pranavjain91]

It might be an issue. Most of the lounges now check boarding pass before swiping the priority pass.

 

[NOOBY]

Ask them to resend PP too....

The problem is, they might have to pay for opening new membership (which they are trying to avoid)

Mail to PNO with details and ask them for new PP with correct name, citing that you will be blocked from accessing international lounges as the name would be different from Boarding pass

 

[krishg]

So pathetic customer service Axis has!! After wasting lot of my time on support chat/email/call for their own stupid mistake, they are now asking for image of boarding pass! I clearly told them it is for future travel and even then I won't share boarding pass as it is personal data not relevant for bank.
I escalated to PNO, if it is not fixed within few days, I will ask for card closure! Did a big mistake opting for Axis even after hearing lot of bad reviews regarding their bad support, reward point issue and so many other issues!

 

[caabhi]

I strongly recommend moving any kind of application in Axis through your RM (if you have one), or find a connect in Axis to do it for you. I regret applying for the card directly online, I am just pursuing so that hard inquiry in my credit is not wasted.

 

[Deleted member 8482]

Axis is worst bank interms of both saving account as well as ctedit card.Try to put unnecessary hidden charges and their customer support just transfer call from one team to other.I already closed both saving and my magnus card couple of month back

 

[Krishna1905]

So pathetic customer service Axis has!! After wasting lot of my time on support chat/email/call for their own stupid mistake, they are now asking for image of boarding pass! I clearly told them it is for future travel and even then I won't share boarding pass as it is personal data not relevant for bank.
I escalated to PNO, if it is not fixed within few days, I will ask for card closure! Did a big mistake opting for Axis even after hearing lot of bad reviews regarding their bad support, reward point issue and so many other issues!

Axis CC is literally dumb, for everything they will ask proof instead checking from their end... otherwise if it is chat, they simply disconnect.

 

[anirban.choudhuryanirban.choudhury is verified member.]

Name spelling is wrong in both card and PriorityPass. Can't believe how can Axis be so careless even with premium card! Whole experience of holding the card is now so weird every time I look at it..💩💩💩

Called customer care, they apologized and said will replace the card. But Priority Pass can be continued with misspelt name. Will I face any problem while visiting lounge abroad? Are they just trying to avoid more work for them to replace that also?

When they will send the replaced magnus card , they will send the priority pass as well. just for confirmation , ask them to replace the PP also

 

[krishg]

When they will send the replaced magnus card , they will send the priority pass as well. just for confirmation , ask them to replace the PP also

No they initially said they will replace the card only. Then I asked them PP also which started all these non-sense. They are saying when you face the problem, reach us. It's stupid because let's say I face problem in an international location while entering lounge and they expect me to call that time! It's just that their support people don't have common sense.

 

[krishg]

I received replacement today with new PP.