Axis point transfer issue after recent upgrade ?

[GoodGuy]

Hi

I am trying to transfer points (2 times it has failed now) from travel edge portal to accor
i had delinked my previous account - and linked a new one .. (it has my name only) , But my transfer is failing

For 1st point transfer , i got the points back after more than 1 week
For 2nd point transfer - failed again - have not received the points


Customer support is really bad and they are saying due to system upgrade it has happened

Anyone facing the same or know the solution for the same ?

 

[GoodGuy]

anyone know about this ? pls let me know

also this was my 2nd accor account , is something missing in this account - have the same name?
if anyone knows pls guide

 

[GoodGuy]

@anirban.choudhury @drsel Pls help

I think it is due to new accor account i have added in travel edge (i had delinked my previous account and added new one)- is there a way instead of waiting 60 days ?