Axis vistara fee reversal only for new customers?

[cc_noob]

I had applied for Axis vistara infinite and got it approved. This is my second Axis credit card. The CVID printed on the card is not working I.e. I am not able to access any club vistara account using this ID. I have repeatedly tried to explain the customer care but they are all telling me that I need to pay the joining fees for gold membership and account activation. I tried to explain it to them that the club vistara account is yet to be activated and all my friends got the account while I know that gold membership is provided only after joining fee payment but it all goes to vain.Couple of friends who applied with me got the club vistara base tier account as soon as the card was approved. Is this an anomaly? Or it usually happens? I also asked the customer care for fee reversal offer. They said it is only for people who don't hold any axis credit card. Can someone confirm this?

 

[EINSTEIN]

Customer Care also told me that fee reversal is only for new to bank customers (no existing relationship). But when I asked for a document that states the same he told me to send an email. And guess what the email says that I am eligible. Don’t trust Axis phone support. Email to get confirmation.

 

[TheMentalist]

I had applied for Axis vistara infinite and got it approved. This is my second Axis credit card. The CVID printed on the card is not working I.e. I am not able to access any club vistara account using this ID. I have repeatedly tried to explain the customer care but they are all telling me that I need to pay the joining fees for gold membership and account activation. I tried to explain it to them that the club vistara account is yet to be activated and all my friends got the account while I know that gold membership is provided only after joining fee payment but it all goes to vain.Couple of friends who applied with me got the club vistara base tier account as soon as the card was approved. Is this an anomaly? Or it usually happens? I also asked the customer care for fee reversal offer. They said it is only for people who don't hold any axis credit card. Can someone confirm this?

https://www.technofino.in/community/threads/axis-viststa-infinite-cv-id-issue.5338/

 

[cc_noob]

https://www.technofino.in/community/threads/axis-viststa-infinite-cv-id-issue.5338/

I donot have the permission to view or open this page. Can you please share another link or source?

 

[TheMentalist]

I donot have the permission to view or open this page. Can you please share another link or source?

If you haven't created CV account yourself, then you should create a new CV ID using your mobile number and email (same as Axis) and ask Axis to transfer CC to the new CV ID. They will issue a replacement card with the new CV ID