Best credit card customer service

[jhanishdev]

Which three credit card corporations treat you well as a customer and which treat you as a necessary excess?

For me,

Three best
1. American Express. provide Offers, listens and provides solution.
2. SBI. Somehow always got hold of a customer rep and get the proper solution.
3. Standard Chartered. The care agents are properly trained and get the right solutions.

Three Worst
1. HDFC by a huge margin. Pathetic, egoistic and only care about high spenders and HNI's. Had 10+ RM changes in the last year. Even PNO experience has been sad.
2. Indusind. The department has to be understaffed. Nobody ever response to calls or emails.
3. RBL bank. Charged fees on LTF card and no communication ever including statement notifications.

Somewhere in the middle would be the likes of Icici, HSBC, Kotak, Axis etc.

 

[bhaveshS]

Which three credit card corporations treat you well as a customer and which treat you as a necessary excess?

For me,

Three best
1. American Express. provide Offers, listens and provides solution.
2. SBI. Somehow always got hold of a customer rep and get the proper solution.
3. Standard Chartered. The care agents are properly trained and get the right solutions.

Three Worst
1. HDFC by a huge margin. Pathetic, egoistic and only care about high spenders and HNI's. Had 10+ RM changes in the last year. Even PNO experience has been sad.
2. Indusind. The department has to be understaffed. Nobody ever response to calls or emails.
3. RBL bank. Charged fees on LTF card and no communication ever including statement notifications.

Somewhere in the middle would be the likes of Icici, HSBC, Kotak, Axis etc.

Have You know waiting time for SC customer care ?

 

[jhanishdev]

My experience has been good on a personal level. What are your three best and worst card companies in terms of customer service?

 

[SonyTom]

Have You know waiting time for SC customer care ?

Maybe you can get a special customer care number from him

 

[cclurker]

Which three credit card corporations treat you well as a customer and which treat you as a necessary excess?

For me,

Three best
1. American Express. provide Offers, listens and provides solution.
2. SBI. Somehow always got hold of a customer rep and get the proper solution.
3. Standard Chartered. The care agents are properly trained and get the right solutions.

Three Worst
1. HDFC by a huge margin. Pathetic, egoistic and only care about high spenders and HNI's. Had 10+ RM changes in the last year. Even PNO experience has been sad.
2. Indusind. The department has to be understaffed. Nobody ever response to calls or emails.
3. RBL bank. Charged fees on LTF card and no communication ever including statement notifications.

Somewhere in the middle would be the likes of Icici, HSBC, Kotak, Axis etc.

Can you please provide SCB contact number? The one given in the site is not reachable when I tried. Should it be prefixed with something?

 

[RAMESH BABU N]

The TOP THREE RANKS are awarded to HDFC.
All the rest start from Rank 4 onwards......

 

[Jhon Anand]

SBI great.
HDFC so so
Axis not that good