BOB CC application cancelled even after mailing all docs

[finforgo]

I applied for the LTF Premier Card in May and submitted all the requested documents. My CIBIL inquiry was completed.

The next day, the app tracking system asked me to send the documents to documents@... I sent everything: two bank statements showing salary credits, two payslips, a photo, and my PAN card.
Two days later, I received a WhatsApp notification asking me to send the documents to incomplete.co@... I sent them again but received no response.
I contacted customer support, and they advised me to email the documents to incomplete.mumbai@... I did, but still received no response. When I followed up, they repeated the same advice.
Now after a month of frustration I reach to escalation team asking for status and they tell me my application was cancelled for not sending required docs, the docs they mention I've already sent.

Is there anything that can be done in this case or should I just create a new application, I have mailed escalation team again. But these guys are just incompetent.

 

[Anindya98]

I applied for the LTF Premier Card in May and submitted all the requested documents. My CIBIL inquiry was completed.

The next day, the app tracking system asked me to send the documents to documents@... I sent everything: two bank statements showing salary credits, two payslips, a photo, and my PAN card.
Two days later, I received a WhatsApp notification asking me to send the documents to incomplete.co@... I sent them again but received no response.
I contacted customer support, and they advised me to email the documents to incomplete.mumbai@... I did, but still received no response. When I followed up, they repeated the same advice.
Now after a month of frustration I reach to escalation team asking for status and they tell me my application was cancelled for not sending required docs, the docs they mention I've already sent.

Is there anything that can be done in this case or should I just create a new application, I have mailed escalation team again. But these guys are just incompetent.

The same thing happened to me Last year.
BOB very poor service, I have sent the documents at least 5-6 times then also after 3 months the application is automatically deleted by them without a proper answer. Wasted 1 Cibil Hit. When I asked them they replied it gets automatically deleted after 3 months.
After that never applied BOB. Also, the branch CC agents are useless.

 

[finforgo]

Yes it's very frustrating, even their replies are very confusing.

 

[Anindya98]

Yes it's very frustrating, even their replies are very confusing.

Better move on to a different Bank or complain to RBI regarding this nonsense.
They have multiple email ids no one does the job properly. Also, the long waiting time.

 

[Anindya98]

The same thing happened to me Last year.
BOB very poor service, I have sent the documents at least 5-6 times then also after 3 months the application is automatically deleted by them without a proper answer. Wasted 1 Cibil Hit. When I asked them they replied it gets automatically deleted after 3 months.
After that never applied BOB. Also, the branch CC agents are useless.

@finforgo can you mark this as solution

 

[KLB@96]

Welcome to the club , I shared all documents and it was like 20 emails back and forth and they finally rejected, this happened few months ago. So frustrating

 

[RajS]

The same happened to me as well. Wasted my time sending documents

 

[hitirfan]

My BOB Easy got approved after 3 months, sent the documents twice.

 

[akish4u]

Same thing happened to me,LTF BoB premier got rejected today.

 

[Premium]

Same thing happened to me, then I complained to RBI.

BoB mailed me with the reason for rejection was applying through Business CC rather than personal CC. As I used C2C method for applying.

 

[jainsuk]

I had similar issue. After multiple followups they said since I have onecard issued by BoB I am not eligible. Not sure why they need to make a CIBIL hit in such situations

 

[hitirfan]

I had similar issue. After multiple followups they said since I have onecard issued by BoB I am not eligible. Not sure why they need to make a CIBIL hit in such situations

I guess BOB only issues one card per customer.
There will be CIBIL hit when u check eligibility/ apply.

 

[scoryze]

How are you guys still getting it LTF? LTF offer still there?

 

[hitirfan]

How are you guys still getting it LTF? LTF offer still there?

Yes. LTF offer still on various cards.

 

[newinnov]

Hi, somebody advised to apply bob only if your portfolio have less than 10 cards same as sbi, that might be reason?

 

[kiranjain]

in same boat.... mere tho ghar and office pe verification ke liye bhi aye the person fir reject kiya 🙁

 

[Rkumar83]

I guess BOB only issues one card per customer.
There will be CIBIL hit when u check eligibility/ apply.

I am having BOB one card, BOB Premier last year approved, and BOB HPCL Energie pre approved offer 15 days back. All 3 operational

 

[Rkumar83]

Hi, somebody advised to apply bob only if your portfolio have less than 10 cards same as sbi, that might be reason?

No not like this having more than 10 cards and both got approved. BOB and SBI