In last 3-4 months, fuel Surcharge was not reversed and reward points were not credited.
An email to them resolved this issue.
But, for my 7th October transaction of Rs.2600, fuel Surcharge was reversed but reward points were not credited. So, I sent them an email on 21st October and got a reply on 23rd October:
"With reference to the trailed mail, we wish to inform you that we have already credited 386 accelerated points against the transaction dated 07/10/25 in the card account."
Whereas I did not get any base or accelerated points. It had 3125 points before transaction of 7th October, it is still the same (I keep record of my reward points).
Again, for my 25th October transaction of Rs.2800, fuel Surcharge was reversed but reward points were not credited till today. It is still 3125 points in my account. I should have got 453/454 points as my earlier transactions.
Now, I don't even feel like sending them mail. Better, I don't use this card and keep it only for Bob CC offers.
EDIT: Received 875 points for 2 transactions (Rs.2600 & Rs.2800) after statement generation.