Booking done but payment not posted on CC statement

[navam]

So, I booked 3 accor hotels using points via the app for an upcoming trip and for each of them there was a leftover of 500-1000rs which the points did not cover.
I was expecting to see 3 charges on my cc statement / unbilled transaction but I only see 1 (for the 1st one) infact I kind of remember entering OTP for the 1st and for the 2nd and 3rd booking it just went to success, so I assumed it wil eventually show up, now 5 days later it's still not posted.
Any idea what to do, it shows booked on the app but my gut tells me i should confirm with them somehow before going.
What do you guys think I should do?
Also, is there a phone number to call them or email ?

 

[sxchzy]

if it showing booked in the app dont worry you might be charged after you checkout

 

[navam]

if it showing booked in the app dont worry you might be charged after you checkout

Hoping they don't cancel or something on me at the last moment! Let's see I used their online help form and asked about the same

 

[drsel]

if it showing booked in the app dont worry you might be charged after you checkout

For booking Accor hotels is it better to pay the points --
1) at the time of booking on the app or
2) at the time of check in or
3) at the time of check out ?

and if we pay at the hotel at the time of check in or check out can we use the hotel Wi-Fi to login to the Accor app or will be Accor block the account because it is an open network?

 

[sxchzy]

Anything works
Accor won't block it

 

[drsel]

Anything works
Accor won't block it

I read that if you use an open Wifi network you can't login to your Accor account due to security issues and that you need to use your own mobile data?

 

[sxchzy]

not sure if that turns out to be the case
switch to mobile data

 

[navam]

Update, so they responded to my email saying :

Thank you for your email. We’re confirm your reservation confirmation No. Xxxxxx (xxxxxx) but for the payment total amount THB 315.54 Net is not successful charge as your credit card provided Visa card **Xxxx was declined. However, you’re booking still confirmed and we will collect your payment at the hotel

 

[sxchzy]

must be that your card was not enabled for international transactions

 

[navam]

must be that your card was not enabled for international transactions

Not exactly it is turned on, so it worked for the 1st hotel but not the 2 I payed for after. So it went into some fraud detection thing most likely. But the interesting part is whenever a payment is declined for any reason they send an email, this time no email was recieved. So it was a little bit of a grey area.

 

[miles_guy]

Did it go fine at the hotel?