Infinia Breaking! New HDFC Infinia criteria increased? - Update July 2025

[Sobirvs]

Date mentioned is 15-06-2025 on bottom right corner.

Most imp
1. CL requirement increased to 10L.
2. If your CL is increased to 10L recently in last 6 months, then this won't work.

I have tons of questions.

1. Do we need ITR/Salary even if Imperia/infinity RLV/TRV requirement is reached?
2. Is CL/Spends criteria increased only in case of imperia/infinity?

Normal sending email to grievance, is 8L limit still works?

Anyways, make of this what you will.



Source : Twitter

 

[pranjal1984]

Hi, if we cancel a refundable hotel booking on HDFC smartbuy paid using reward points, how are the reward points refunded ? Do they automatically get refunded in the card reward point balance ?

It gets refunded automatically to card rewards account. If not then contact smartbuy help desk

 

[Himanshuch]

It will come automatically, but if doesn't write an email. Mostly it will come

It gets refunded automatically to card rewards account. If not then contact smartbuy help desk

Thanks. I just wanted to be sure points are refunded back to reward points account and not a points voucher which needs to be used in specific time.

 

[Kabir_1112]

Thanks. I just wanted to be sure points are refunded back to reward points account and not a points voucher which needs to be used in specific time.

Deducted in rewards points, refund will also be rewards points. Don't worry. Hdfc is pretty sorted in a way.

 

[pranjal1984]

Thanks. I just wanted to be sure points are refunded back to reward points account and not a points voucher which needs to be used in specific time.

No hassles in refund. I booked Westin Langkawi through Smartbuy in September 2025. However due to technical issue, points and amount were debited. After sending a mail, they refunded within 3 days.

 

[Himanshuch]

No hassles in refund. I booked Westin Langkawi through Smartbuy in September 2025. However due to technical issue, points and amount were debited. After sending a mail, they refunded within 3 days.

Same rule should also apply for refundable hotel bookings as confirmed above by you and Kabir.

Just for my records, did you send an email to customerservices.cards@hdfcbank.com for manual refund of points or to some other email id ?

 

[pranjal1984]

Same rule should also apply for refundable hotel bookings as confirmed above by you and Kabir.

Just for my records, did you send an email to customerservices.cards@hdfcbank.com for manual refund of points or to some other email id ?

I sent to dinersblack.support@smartbuyoffers.co with copy to customer services mail since payment was made through DCB.

 

[Lobogris]

Hi, if we cancel a refundable hotel booking on HDFC smartbuy paid using reward points, how are the reward points refunded ? Do they automatically get refunded in the card reward point balance ?

They get refunded automatically in a couple of days. I have dozens of cancellations each year. No issues.

 

[nayra]

But iirc the refunded points will not be usable until next statement, as they are treated as earned during the statement they got refunded

 

[Lobogris]

But iirc the refunded points will not be usable until next statement, as they are treated as earned during the statement they got refunded

Yes, that is correct. The exception is when the booking fails or is cancelled by the aggregator. Last month, I was trying to book flights from Tokyo to Los Angeles via Hawaiian Airlines. It was cheap and they had a one day stopover and I wanted to visit Hawaii again. Everytime, the payment would go through but I would get a call from Cleartrip after about 5 to 10 minutes stating that the airline wasn't responding and they were cancelling and issuing a refund. However the same flight would keep showing on Smartbuy. I tried booking it dozens of times over the next week and each time, the points were refunded within a few minutes and were usable immediately. However, for cancellations made by me, they are usable after the next statement.