Bug with ICICI Bank rewards points logic

[cardjunkie]

All of us are aware of ICICI's incorrect annual fees reversal logic. Now, I think I may have found a bug in their reward points accrual system.

I have an Amazon pay credit card. On 25/05, I had done a transaction of 46,391.84 at Reliance Digital which was converted to merchant EMI on 27/05. As the merchant failed to deliver goods, it was later refunded by the merchant on 11/06.

ICICI has incorrectly debited reward points twice.

1. 463 reward points credited on the original txn (25/05)
2. 463 reward points debited on conversion to EMI (27/05)
3. 463 reward points debited again on refund of the txn by the merchant on 11/06

Screenshot from my statement -


Have any of you noticed/ faced this earlier? Is this expected or should I reach out to ICICI bank to fix this?

 

[Shubham330]

Ya. Check the total rewards printed in statement once.
As i faced the same. But the total rewards shown was correct ignoring the doubleprint.nin my case.

If that's not correct in your case drop mail to CC As on call CC is useless in case of rewards query. Send them the unprotected statement with proper calculation.


Mark this as answer if it clears your doubt.
Thanks in advance🤞