Can’t apply for Cashback card even after 3 months

[Hisoka]

I applied for Cashback card back on September 1. It was rejected

And upto this day it shows like this. Earlier it used to show application declined but now it shows some other message.

I even tried from different number but they still show same message as they get the information from PAN.

What should I do? Will mailing SBI help? Or some other way around.

Thanks in advance

 

[AsB]

Mailing may not help. Wait for another 3 months

 

[AsB]

Mailing may not help. Wait for another 3 months

Or try applying offline

 

[Hisoka]

Mailing may not help. Wait for another 3 months

That’s just ridiculous. Why should I wait for 6 months for such an every level card

 

[Hisoka]

Or try applying offline

It’s not available offline

 

[AsB]

That’s just ridiculous. Why should I wait for 6 months for such an every level card

Because, you want that card, and SBI knows that you are desperate !!

 

[Patil007]

Or try applying offline

Offline not available.

 

[Hisoka]

Because, you want that card, and SBI knows that you are desperate !!

🥲

 

[prasady21]

I applied for Cashback card back on September 1. It was rejected

And upto this day it shows like this. Earlier it used to show application declined but now it shows some other message.

I even tried from different number but they still show same message as they get the information from PAN.

What should I do? Will mailing SBI help? Or some other way around.

Thanks in advance

Though my application is declined 2 months ago, still it shows the previous application is in progress when I again apply. I called customer service on this, they said to wait 3 months and then apply. But question is why the application status is still in progress when it is declined already, i am also an existing sbi BPCL card holder🙁

 

[panu24]

Does any of you contacted nodalofficer@sbicard.com to reconsider or help further to process your application?

 

[prasady21]

Yes, i have raised a request to cc to reconsider the application after seeing few reviews but i got a generic reply stating that - we are sorry that we were not able to provide you the card due to internal policies.
I replied back to them to close the application at least and update the status to closure so that I can reapply and system may consider my application as new, for this as well i got a same reply that we were not able to provide the card due to internal policies.
Fed-up with their robotic generic same answers again and again not sure if cc really exists or any auto replies enabled 😡 almost my escalation mails ran for over a month till highest level of nodal officer but no use.

 

[sidboss]

Any lead on this issue? same thing showing for me too.

 

[Hisoka]

Just a hunch, do not know exact behavior - do not consider accurate.

1. You applied your card in Sprint. If you have bad luck like many other people, it will say 'we need additional documents; our representative will call you'

So, in Sprint database = Your application status = "In Progress (waiting for update)"

2. Now, your application reached to local credit card agencies authorized by SBI Card or SBI Card itself. They'll review your card and immediately will say 'your card approved' which actually means we received your application, but since they do not have proper training or actual process in SBI Card they say like that. They will say, 'we will send executive to your location because your card approved, to process KYC etc.'

So, in SBI Card regional database = Your application status = "In Progress (waiting for update)"

3. That on-field executive will call you and ask you for location, salary etc. on the phone itself, if something not matching or not visited.

According to executive, you application is 'on hold'. If done everything then executive will send the status back to agencies as 'KYC completed'.

4. Now, local SBI Card agencies receive the status and forward to SBI Card application processing team.

So, in SBI Card regional database = Your application status = "KYC Completed, Forwarded to processing team"

in SBI Card processing team database = Your application status = 'application received'

5. Processing team will call you 2 or 3 times and ask each and every detail of application (that's how SBI Card online application works) and completes your process and send back to regional SBI Card team.

So, in SBI Card Processing team database = Your application status = 'approved'/'rejected'

--------
If approved, everything will be smooth one by one send status to main database and you'll receive your card.

If rejected, most likely spent some days in regional team and they'll reprocess it based on their targets. Most likely you'll receive calls after one or two months or especially year ends - saying that 'earlier your application rejected, due to some ... reason - can we reprocess it again just have to do KYC that's it etc.', if agreed 'step 3 will repeat'.

So, until they send the status its 'in progress' state only or as per their waiting period where system updates automatically considering no update, so rejected like that.

Based on the calls I received, I analyzed this process but may not accurate and do not consider it as this is the exact behavior.

Yes but it’s been already more than 3 months and I haven’t received a call like this. Can’t I call SBI directly to process my application? Or go to a branch and tell them the situation?

 

[Walter White]

Yes but it’s been already more than 3 months and I haven’t received a call like this. Can’t I call SBI directly to process my application? Or go to a branch and tell them the situation?

Write a mail to PNO.

Just hope by the time you actually receive this card, SBI does not devalue it. Anyway, people have found ways to maximise returns, so that time won't be that far.

 

[Hisoka]

Just write a mail to PNO.

Just hope by the time you actually receive this card, SBI does not devalue it. Anyway, people have found ways to maximise returns, so that time won't be that far.

Yeah I’ve given up anyway 😔
They’ll start charging the joining fees as their first step towards devaluation.

 

[Hisoka]

Write a mail to PNO.

Just hope by the time you actually receive this card, SBI does not devalue it. Anyway, people have found ways to maximise returns, so that time won't be that far.

Do you have an email ID in which I can receive actual responses and not bot replies?

I mailed Nodalofficer@sbicard.com, but received all auto generated responses

 

[Dazzwilliams]

Same automatic response from all three

Nodalofficer@sbicard.com, PrincipalNodalOfficer@sbicard.com and also CustomerServiceHead@sbicard.com.

Any other email ids for escalation?