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Canara Bank BBPS payment failed but money was deducted but no refund

Venky61

TF Buzz
Hi,
I tried making a Credit card bill payment via Canara Bank BBPS portal and the money was debited from the HDFC account but got a message from Canara Bank that the payment failed. I assumed that the money will be auto refunded. As it was not refunded even after 3-4 days, checked the portal and to my surprise it shows Payment Successful but the Credit card never received the amount. I raised a complaint with Canara Bank portal and waiting for resolution. Anyone has prior experience with such issue on Canara BBPS portal? If so please share your experience.

Thanks in Advance.
 

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