Adityavikramsingh
TF Buzz
Hi everyone,
I recently had an experience with Canara Bank that left me quite frustrated, and I’d like to share it to seek advice or know if anyone else has faced something similar.
I inquired about opening a savings account under the Aspire scheme at the Badshahpur branch, Gurgaon. However, the bank staff informed me that they wouldn’t accept a self-declaration of my current address as address proof, citing that it’s not allowed for the Aspire scheme.
From what I understand, the RBI guidelines clearly state that self-declaration of address is acceptable for savings accounts when the provided proof of address doesn’t match the current address. Banks can verify the declared address through methods like acknowledgment of receipt, telephonic confirmation, or visits. No additional proof of address is required under these rules.
I escalated the issue through CPGRAMS (Complaint ID DEABD/E/2025/0003283), and it was also reviewed by the bank’s Internal Ombudsman. Unfortunately, they upheld the branch’s decision, stating that their actions align with internal policies.
To me, this feels like a clear violation of RBI regulations, which apply to all savings accounts, regardless of the scheme. It’s disappointing to see such disregard for guidelines that are supposed to make banking more accessible for customers.
Has anyone else encountered a similar issue with Canara Bank or any other bank? I’m planning to take this up with the RBI Banking Ombudsman next. Would love to hear your thoughts or advice on how to proceed.
Thanks!
I recently had an experience with Canara Bank that left me quite frustrated, and I’d like to share it to seek advice or know if anyone else has faced something similar.
I inquired about opening a savings account under the Aspire scheme at the Badshahpur branch, Gurgaon. However, the bank staff informed me that they wouldn’t accept a self-declaration of my current address as address proof, citing that it’s not allowed for the Aspire scheme.
From what I understand, the RBI guidelines clearly state that self-declaration of address is acceptable for savings accounts when the provided proof of address doesn’t match the current address. Banks can verify the declared address through methods like acknowledgment of receipt, telephonic confirmation, or visits. No additional proof of address is required under these rules.
I escalated the issue through CPGRAMS (Complaint ID DEABD/E/2025/0003283), and it was also reviewed by the bank’s Internal Ombudsman. Unfortunately, they upheld the branch’s decision, stating that their actions align with internal policies.
To me, this feels like a clear violation of RBI regulations, which apply to all savings accounts, regardless of the scheme. It’s disappointing to see such disregard for guidelines that are supposed to make banking more accessible for customers.
Has anyone else encountered a similar issue with Canara Bank or any other bank? I’m planning to take this up with the RBI Banking Ombudsman next. Would love to hear your thoughts or advice on how to proceed.
Thanks!
