Cancelled kotak card in February but till showing active in cibil report

[Odugu Narasimha Rao]

Hello In 2024 Feb my zen card has been cancelled I received sms also but till now it is showing as active in cibil report how can I fix this?

 

[Aniket]

Hello In 2024 Feb my zen card has been cancelled I received sms also but till now it is showing as active in cibil report how can I fix this?

Had you mailed them to close your card ?

Mail Kotak and ask clarification why it has not been closed yet, ask them to close it immediately, they may ask you to send CIBIL Unlocked Report with Control Number.

L1: kotakmahindrabank.creditcards@kotak.com

L2, Mr P. Balgi Nodal Desk:
p.balgi@kotakbank.com

L3, Mr. K. Vora,Principal Nodal Desk:
k.vora@kotakbank.com
k.vora2@kotak.com

Hope, I am able to answer your query, mark my comment as the solution ✅.

 

[Odugu Narasimha Rao]

Had you mailed them to close your card ?

No via customer care call center

 

[Aniket]

No via customer care call center

Here you go. 👇

Mail Kotak and ask clarification why it has not been closed yet, ask them to close it immediately, they may ask you to send CIBIL Unlocked Report with Control Number.

L1: kotakmahindrabank.creditcards@kotak.com

L2, Mr P. Balgi Nodal Desk:
p.balgi@kotakbank.com

L3, Mr. K. Vora,Principal Nodal Desk:
k.vora@kotakbank.com
k.vora2@kotak.com

Hope, I am able to answer your query, mark my comment as solution.