Charged for lounge access which I didn't even visit.

[ShivangiGuneja]

I have Ease my trip standard chartered bank credit card. Recently they showed one transaction of lounge access in my statement which I haven't even visited, they have charged me around INR 2800. I tried talking to them but got no good response. Any suggestions on what I should do about this?

 

[Lorddiesel]

Same happened with me, I took it RBI B.O., they refunded the charges.

As soon as they refunded I closed the card.

 

[D₹V]

I have Ease my trip standard chartered bank credit card. Recently they showed one transaction of lounge access in my statement which I haven't even visited, they have charged me around INR 2800. I tried talking to them but got no good response. Any suggestions on what I should do about this?

Principal.NodalOfficer@sc.com
Escalate to PNO, should be solved easily.

If not solved, after 30d of first email, you can raise complaint against bank in RBI ombudsman scheme.

 

[ShivangiGuneja]

Same happened with me, I took it RBI B.O., they refunded the charges.

As soon as they refunded I closed the card.

Hey, thanks for your reply! What is the procedure to take it to RBI BO?

 

[ShivangiGuneja]

Principal.NodalOfficer@sc.com
Escalate to PNO, should be solved easily.

If not solved, after 30d of first email, you can raise complaint against bank in RBI ombudsman scheme.

Hey, thanks for your reply, what is PNO? I am not familiar with this can you tell me the process?

 

[D₹V]

Hey, thanks for your reply, what is PNO? I am not familiar with this can you tell me the process?

Principal Nodal Officer.

I already attached the email in above reply.

And for rbi ombudsman complaint, just search on yt/Google.

 

[ShivangiGuneja]

Principal Nodal Officer.

I already attached the email in above reply.

And for rbi ombudsman complaint, just search on yt/Google.

Thanks so much for the help