CITI not sharing the exact reason for Card application rejection

[chacks18]

I recently tried applying for the Paytm First CITI Card. My application was rejected straightaway.
I got to know that we can ask for the exact reason for rejection from banks in the recently held @TechnoFino twitter space. So then I've written to CITI seeking the exact reason. I tried asking them even attaching the RBL Guidelines screenshot and PDF also, but it didn't work. They are still sending me the same response internal policies and all. Can anyone help me with what to do next as I'm not being able to and have no idea what to do next?

 

[souvikdey2002]

I recently tried applying for the Paytm First CITI Card. My application was rejected straightaway.
I got to know that we can ask for the exact reason for rejection from banks in the recently held @TechnoFino twitter space. So then I've written to CITI seeking the exact reason. I tried asking them even attaching the RBL Guidelines screenshot and PDF also, but it didn't work. They are still sending me the same response internal policies and all. Can anyone help me with what to do next as I'm not being able to and have no idea what to do next?






View attachment 292

2 things:-

1. Citi is anyway wrapping up their operations from India very soon, so even getting approval will not help after a certain period of time
2. Escalate the matter to the RBI, they will be forced to let you know. Follow the link https://cms.rbi.org.in/

 

[chacks18]

2 things:-

1. Citi is anyway wrapping up their operations from India very soon, so even getting approval will not help after a certain period of time
2. Escalate the matter to the RBI, they will be forced to let you know. Follow the link https://cms.rbi.org.in

Thank you, I appreciate the response.
Actually, I'm aware of this but I don't want to wait a month long to just file a complaint and then wait for like 90 days for the resolution. Even 90 days are subject to change as I've previously experienced even more delay (almost 6 months) for my complaint against RBL Bank.

I'm just asking whether there is any alternative way to get their attention on this, Like escalation to their nodal team n all.

 

[TechnoFinoTechnoFino is verified member.]

I recently tried applying for the Paytm First CITI Card. My application was rejected straightaway.
I got to know that we can ask for the exact reason for rejection from banks in the recently held @TechnoFino twitter space. So then I've written to CITI seeking the exact reason. I tried asking them even attaching the RBL Guidelines screenshot and PDF also, but it didn't work. They are still sending me the same response internal policies and all. Can anyone help me with what to do next as I'm not being able to and have no idea what to do next?






View attachment 292

email Citibank and put crpc@rbi.org.in in cc and see magic 😂