just received an sms now from citibank that the aale to axis will be completed in 1st March and that details will be sent to my registered email id. but i have not received any email yet.
if anyone has received it please let me know what i am missing.
At the present moment, all our services will continue to function seamlessly.
The products and services that you currently hold with Citi will remain Citi-branded till around the second-half of 2024 or until further notification from Axis Bank.
Your Bank account number, Credit / Debit Card numbers, cheque books, IFSC, MICR codes remain the same.
You can continue to use the Citi Mobile® App or Citibank Online for all your banking needs. You can also reach out to CitiPhone and your relationship teams, as you currently do, at the same numbers.
There is no change, at this time, to the earning ratio and redemption process of your reward points, across both Citi Credit and Debit Cards.
If you hold an insurance policy availed through us, the policy features remain the same and will continue to be serviced by Axis Bank. Kindly note that Citibank will be surrendering its Corporate Agency License (IRDAI composite license code: CA0086) with no implications on your existing policy.
From March 01, 2023, while the branch timings may change, the locations of Citi branches and ATMs will be the same. They will be re-branded as Axis Bank branches & ATMs, you can refer to the FAQ link below to know more.
For FAQs, please click here. Alternatively, you may reach out to 24x7 CitiPhone helpline or login to Citibank Online and write to us via “Your Queries”.
There is no specific action needed from your end, at the moment. Axis Bank will reach out to you as required and will also keep you duly updated, if any changes are made to your products or services, with adequate advance notice.
Thank you so much, once again, for the unfaltering trust you have always shown in Citi.
We wish you all the very best for this new and exciting journey with Axis Bank.
