Hi TF Members
I had got a DBS Digibank account back in June. MAB 10k. I had continously maintained 25k balance + got debit card.
Main usecase was for personal fixed deposits and they run couple of debit card offers on BB/Zepto from time to time. I had also mistakenly booked FD from their online application worth couple of lakhs in the past few months. This account and app worked fine for first 2 months.
From starting of September i faced a glitch in their application by which i am unable to access their Mobile Application / Net Banking. I have talked with customer care if my funds are safe or not and they have acknowledged me that all funds are safe and this is just a technical issue on their end. But it has been 6+ weeks, i have already escalated this to PNO, CEO Email id from their channel but i dont think they are capable or interested to resolve this issue at any time. Pretty useless bank. Suggest to avoid at all costs.
Last week i also received a message where they deducted Debit Card charges from my bank account when Debit Card is First Year Free (part of tnc for proof): . Seems like they have resorted to scamming now
I need help: Is there a way that i can complain related to this on RBI or some other agency to get my funds back and also make sure this bank is penalized? I have heard about RBI portal but i guess it deals with transaction issues only?. Not sure if technical issues fall under their area. But this is literally blocking me access to my funds in savings account + Fixed Deposit that i stored for emergency use. I want them to be penalized for putting me in this situation and all the time that they have wasted.
What would be best way to get this money back? I am clearly not interested in continuing with this bank but i also don't want to pay a 1% fixed deposit premature early withdrawal fee if i just proceed for an account closure.
I had got a DBS Digibank account back in June. MAB 10k. I had continously maintained 25k balance + got debit card.
Main usecase was for personal fixed deposits and they run couple of debit card offers on BB/Zepto from time to time. I had also mistakenly booked FD from their online application worth couple of lakhs in the past few months. This account and app worked fine for first 2 months.
From starting of September i faced a glitch in their application by which i am unable to access their Mobile Application / Net Banking. I have talked with customer care if my funds are safe or not and they have acknowledged me that all funds are safe and this is just a technical issue on their end. But it has been 6+ weeks, i have already escalated this to PNO, CEO Email id from their channel but i dont think they are capable or interested to resolve this issue at any time. Pretty useless bank. Suggest to avoid at all costs.
Last week i also received a message where they deducted Debit Card charges from my bank account when Debit Card is First Year Free (part of tnc for proof): . Seems like they have resorted to scamming now
I need help: Is there a way that i can complain related to this on RBI or some other agency to get my funds back and also make sure this bank is penalized? I have heard about RBI portal but i guess it deals with transaction issues only?. Not sure if technical issues fall under their area. But this is literally blocking me access to my funds in savings account + Fixed Deposit that i stored for emergency use. I want them to be penalized for putting me in this situation and all the time that they have wasted.
What would be best way to get this money back? I am clearly not interested in continuing with this bank but i also don't want to pay a 1% fixed deposit premature early withdrawal fee if i just proceed for an account closure.
