A bit of a rant, so please bear with me!
I have SBI Prime Card, and last year I spent 4L with the hope that my fee shall be waived off. This year In April deducted the fee of Rs3000. I called customer care, and they said it should be reversed back in the next statement however that didnt happen, and the following are the turn of events thereafter:
- called customer care again and requested the fee reversal, after a few days got the message that the request has been declined
- called again and submitted another request as the customer agent stated I am eligible and my fee should be reversed, however that too got declined
- wrote an email and received a very confusing response : We would like to inform you that , SBR Spends between 05-May-2021 and 31-Mar-2022 is Rs.439815. Annual Fee Related: We wish to apprise you the annual fee billed to your card account is a basic product price which covers only a portion of the cost incurred by us in maintaining your card account. We wish to inform you that annual fee of Rs.300000 plus service tax (Applicable Taxes) is applicable for your card account."
- Wrote the nodal officer, and they tried to call me, but I wasn't able to pick up, and then they essentially closed the case without resolution by stating that I could reach out to customer support etc
-I was fed up with all this, so I just called customer care to know what are the options for the voucher, she, on the other hand, said that I am eligible for the fee reversal because I have spent more than 3L, but due to some technical glitch, their system is not reflecting that and asked me to wait for another month as she will specifically mention this in her notes. I agreed to this.
- Nothing happened after a month so-called customer care, and this time, they told me the first year fee is mandatory, and I shall be able to get we waiver only in the second year.
I am angry because if this was the case, why did no one ever tell me about this before everyone kept saying I am eligible and I should wait? However, I checked the T&C's, and I couldn't find it section where it is stated that Annual fees are mandatory (first-year fee).
Has anyone else had to pay for the first year?
Since I have already paid, I will use it few more months and then close it. I upgraded from a simply save card, so it's technically its my oldest card in cibil but there is support is utter nonsense. I am not too keen on vouchers because it compels me to buy something which I don't want.
I have SBI Prime Card, and last year I spent 4L with the hope that my fee shall be waived off. This year In April deducted the fee of Rs3000. I called customer care, and they said it should be reversed back in the next statement however that didnt happen, and the following are the turn of events thereafter:
- called customer care again and requested the fee reversal, after a few days got the message that the request has been declined
- called again and submitted another request as the customer agent stated I am eligible and my fee should be reversed, however that too got declined
- wrote an email and received a very confusing response : We would like to inform you that , SBR Spends between 05-May-2021 and 31-Mar-2022 is Rs.439815. Annual Fee Related: We wish to apprise you the annual fee billed to your card account is a basic product price which covers only a portion of the cost incurred by us in maintaining your card account. We wish to inform you that annual fee of Rs.300000 plus service tax (Applicable Taxes) is applicable for your card account."
- Wrote the nodal officer, and they tried to call me, but I wasn't able to pick up, and then they essentially closed the case without resolution by stating that I could reach out to customer support etc
-I was fed up with all this, so I just called customer care to know what are the options for the voucher, she, on the other hand, said that I am eligible for the fee reversal because I have spent more than 3L, but due to some technical glitch, their system is not reflecting that and asked me to wait for another month as she will specifically mention this in her notes. I agreed to this.
- Nothing happened after a month so-called customer care, and this time, they told me the first year fee is mandatory, and I shall be able to get we waiver only in the second year.
I am angry because if this was the case, why did no one ever tell me about this before everyone kept saying I am eligible and I should wait? However, I checked the T&C's, and I couldn't find it section where it is stated that Annual fees are mandatory (first-year fee).
Has anyone else had to pay for the first year?
Since I have already paid, I will use it few more months and then close it. I upgraded from a simply save card, so it's technically its my oldest card in cibil but there is support is utter nonsense. I am not too keen on vouchers because it compels me to buy something which I don't want.
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