Escalation matrix for bluedart?

[ltf4ever]

hi all

please let me know if you can provide a reliable emailid or phone number for bluedart.

credit card was dispatched by the bank, but the delivery guy came to the house when i was not present and insisted that he will leave the package with security guard/neighbors. after denying him continuously, he disconnected the phone and marked as consignee not available.

i rescheduled the delivery using their website as well as calling customer care, but the tracking details are not updated yet.

 

[sudhirsiddhi]

hi all

please let me know if you can provide a reliable emailid or phone number for bluedart.

credit card was dispatched by the bank, but the delivery guy came to the house when i was not present and insisted that he will leave the package with security guard/neighbors. after denying him continuously, he disconnected the phone and marked as consignee not available.

i rescheduled the delivery using their website as well as calling customer care, but the tracking details are not updated yet.

Let the return go, when the return goes, then call the bank and get it redispatched.

 

[Wealth is my birth right!]

hi all

please let me know if you can provide a reliable emailid or phone number for bluedart.

credit card was dispatched by the bank, but the delivery guy came to the house when i was not present and insisted that he will leave the package with security guard/neighbors. after denying him continuously, he disconnected the phone and marked as consignee not available.

i rescheduled the delivery using their website as well as calling customer care, but the tracking details are not updated yet.

That’s the strict instructions for them not to handover card to anyone other than u
If it’s scb or icici post 2 days of rerun u can request re delivery from app easily

 

[ltf4ever]

Let the return go, when the return goes, then call the bank and get it redispatched.

That’s the strict instructions for them not to handover card to anyone other than u
If it’s scb or icici post 2 days of rerun u can request re delivery from app easily

it's au bank. they also gave me an option to reschedule saying that they will attempt delivery 3 times before returning. even bluedart exec mentioned on call that they have rescheduled.
i am taking a leave from office today just to receive the card. so i was hopeful that there would be one more attempt.

and after delivey i plan to escalate about the delivery guy who gave me a lecture about how i should trust the security guards of the society, etc. he also tried to convince me that it's not a bank card that he was delivering.

 

[ltf4ever]

update: closing this thread. just wrote to the email ids mentioned in their website and got it resolved. also had to call 4 times to their customer care.
but overall happy that they resolved it on priority.

 

[Wealth is my birth right!]

That’s great to hear 👍

 

[praveensudhakaran]

I am facing this issue for past 1 year. The Bluedart Velacherry, Chennai is not delivering anything on time, Marking the door locked - which was not the case. I even emailed them saying I can prove no one came to my place by sending the surveillance camera record. But whichever be the bank, they won't deliver it on time. Many times they send it back. With Kotak I asked them not to send it via Bluedart.

I am looking for a way to communicate all the banks with a note, whatever be the document you are sending to me - don't send it via BLUEDART.

 

[SSV]

I am facing this issue for past 1 year. The Bluedart Velacherry, Chennai is not delivering anything on time, Marking the door locked - which was not the case. I even emailed them saying I can prove no one came to my place by sending the surveillance camera record. But whichever be the bank, they won't deliver it on time. Many times they send it back. With Kotak I asked them not to send it via Bluedart.

I am looking for a way to communicate all the banks with a note, whatever be the document you are sending to me - don't send it via BLUEDART.

Call Bluedart CC and ask for your regional Customer service manager email id. and write to them explaining the whole situation.
I do this occasionally, when my local guys reroute my parcels I live on the edge of two pincode serviceable areas

A sample letter that I wrote..