Experience with renewal of Amex Reserve

[tearphones]

Hey folks, I have been an Amex Plat. Reserve holder for 5 years now, and it was time for my renewal. So I wanted to share my fairly bizarre experience so far with this renewal

• March 29: Email that says, "We'll be sending you a renewal Card soon"
• ~ a month and a half passes ~
• May 14: I noticed that the app and website had updated to show the new card design, so I contacted their customer service to see if they already sent me the renewal card. They said they hadn't.
• May 25: I got an email that says, "Reminder: Activate your new Card today". The app updates to show that a renewal card has been requested.
• May 28: Still not having received the card, I contact customer support. They say "the system issued the renewal card to the registered address on file." When I insisted on a tracking number, they said, "Tracking number gets available only when we manually replace the card. Since it is auto-issued renewal card, no tracking details are found."
• May 30: I got an email that says, "Your renewal Card is ready to ship". In the app and on email, there is a clear tracker that shows a Blue Dart tracking number.
• May 31: I got the card. It's the old design.

So, I want to highlight two important things:

1. Tracking details are indeed visible, even for auto-renewed cards. Don't be scared by the super early emails, the tracker on the app is the source of truth.
2. Customer support is kinda clueless, as I suspected. They were encouraging me to cancel the card and get a manual replacement, but I am glad I didn't, so I could retain the same number.

And finally, we still don't have the new design 🙁

 

[helloworld]

Could you share your 5 years renewal offers on this card along with appx. spends (no need to be accurate)?

 

[tearphones]

I didn't get any offers - I did not know there usually is one :O
(I am getting the standard offers in the app all the time, like the upgrade offer to platinum with 125k MR points, etc)

2023 spend: 13 L
2022 spend: 8.5 L