Flipkart Account Blocked - How to get it unblocked?

[beingmohit]

Many of you may be aware that my Gmail account was hacked around 3 weeks back and the hacker used my Flipkart account to purchase some gift cards. After I escalated the issue to Flipkart, they decided to block my account without any intimation or warning. Since then, I have been calling them, mailing them, and tweeting to them, but nothing has helped. Every time I call their customer support, they tell me that they can see an open complaint on my end and that they will escalate it and I should hear back from them in 48 hours. I mailed their grievance support and they replied assuring a reply within 48 hours. Needless to say, they did not honour any of the time commitments they have made so far. I called their grievance support today and they gave me the same 48-hour timeline.
I have tweeted about it multiple times, received a call from their social media support once and they gave me the same never-ending 48-hour deadline.
I think I have run out of options now. I need access to my account so that I can pursue my efforts to get my money back (which I lost in the hack). But, Flipkart does not seem to care!
Please suggest what to do.

 

[4uziaul]

Try writing them at these email addresses

cs-head@flipkart.com
cs@flipkart.com

If you haven't done so already, and if you have reached out but haven't received any response, you can try contacting the Consumer Helpline.

INGRAM | Integrated Grievance Redressal Mechanism

You can register your complaint through various methods, but be prepared for a lengthy battle.

 

[beingmohit]

Try writing them at these email addresses

cs-head@flipkart.com
cs@flipkart.com

If you haven't done so already, and if you have reached out but haven't received any response, you can try contacting the Consumer Helpline.

INGRAM | Integrated Grievance Redressal Mechanism

You can register your complaint through various methods, but be prepared for a lengthy battle.

Unfortunately, none of these helped. They do no respond to my emails and they closed the consumer forum complaint citing excessive cancellations as the reason.
I know one other guy who had to go through the same. Unauthorized GPlay vouchers purchased on Flipkart and then account blocked. Seems like it is a pattern. Flipkart may not be directly involved in this, but I think the are blocking accounts to avoid any kind of liability.

 

[beingmohit]

Did you tried logging in using desktop? I am asking this question because once my account was disabled so when I tried logging in using desktop site, my account got activated again.

Nah, that didn't help. Thanks for suggesting though

 

[5554ajith]

Unfortunately, none of these helped. They do no respond to my emails and they closed the consumer forum complaint citing excessive cancellations as the reason.
I know one other guy who had to go through the same. Unauthorized GPlay vouchers purchased on Flipkart and then account blocked. Seems like it is a pattern. Flipkart may not be directly involved in this, but I think the are blocking accounts to avoid any kind of liability.

Were you able to get this resolved? My account has been blocked citing a large number of returns when in fact I have returned 3 or 4 times in the past year or so and that's about it. All emails to Flipkart result in a standard reply and there's been no solution whatsoever.

 

[beingmohit]

Were you able to get this resolved? My account has been blocked citing a large number of returns when in fact I have returned 3 or 4 times in the past year or so and that's about it. All emails to Flipkart result in a standard reply and there's been no solution whatsoever.

Nope, no resolution. I emailed their CEO, CTO and a few other guys, but no response. They closed my consumer court complaint suggesting returns as the reason for account blockage.
I tried almost everything and I have given up now 😢

 

[hks789]

F

Nope, no resolution. I emailed their CEO, CTO and a few other guys, but no response. They closed my consumer court complaint suggesting returns as the reason for account blockage.
I tried almost everything and I have given up now 😢

File a formal consumer court case through a lawyer

 

[bhanu1712]

Is still that account is blocked because at that time my account also blocked and I also complaint but no resolution provided.

 

[xfactcc]

Nope, no resolution. I emailed their CEO, CTO and a few other guys, but no response. They closed my consumer court complaint suggesting returns as the reason for account blockage.
I tried almost everything and I have given up now 😢

So, consumer helpline just closes a complaint based on the reason by the errant company, don't they think the company can be biased/dishonest and not take it as gospel truth?