Gpay 6 digit UPI pin issue

[Sriim]

Hi. My wife has an Indian overseas Bank account. She's been using Gpay for a long time now using 6 digit UPI pin which is the same for her across all UPI apps for that bank account. Last month uninstalled and reinstalled app because CIBIL score was not getting refreshed. Since then having the following issue,

When trying to make a transaction, the app prompts to enter a 4 digit UPI pin, even though her pin is 6 digits. If i try to reset the pin, I'm able to reset it as 6 digits only. Have tried the following without any solution

1. Uninstalled and reinstalled Gpay
2. Deleted UPI IDs (@okaxis etc) and created again
3. Reset pin/Change pin (Both leads to 6 digit UPI pin)
4. Unlinked IOB account and linked again
5. Called customer care. They asked to deleted okaxis id, but didn't help. Then they said they'll send an email and that i have to reply with screenshots, but gpay not allowing screenshots, nor did i get any email. So lost hope.
6. Googling didn't help as well

Working fine in Paytm. Only Gpay has this issue.

Anyone sorted this issue before?

 

[praful47]

Are you using same email which was used before ?

 

[Sriim]

Are you using same email which was used before ?

Y e s. Same email, same mobile, same mobile number

 

[praful47]

Raise this issue with Google pay support

 

[Amarcool55]

I am facing the same issue. Did you find any solution for this?

 

[Sriim]

I am facing the same issue. Did you find any solution for this?

Nope. Switched to Paytm

 

[praful47]

Nope. Switched to Paytm

Try to register on some other phone and check if it's working.

 

[Sriim]

Try to register on some other phone and check if it's working.

Not worth switching sims bro. It's their loss, there are so many UPI apps out there

 

[praful47]

Not worth switching sims bro. It's their loss, there are so many UPI apps out there

Sometimes phones also causes problem.
Phone might not be running on updated version, etc ,etc...

 

[Orishke]

Hiii bro i too got same issue but now solved u go to settings - manage upi id - delete other id other than icici - go to forgot upi id - create new pin - now use tat for transaction

 

[Sriim]

Hiii bro i too got same issue but now solved u go to settings - manage upi id - delete other id other than icici - go to forgot upi id - create new pin - now use tat for transaction

Thanks for the reply. Tried it back then. Didn't work. Gave up after that

 

[Rohanshahah]

If possible, create a new UPI ID with a different handle (e.g., @okhdfcbank, @oksbi) and test if it resolves the issue.

 

[Sriim]

If possible, create a new UPI ID with a different handle (e.g., @okhdfcbank, @oksbi) and test if it resolves the issue.

Didn't work back then. Thanks for the suggestion. I've given up. We use Paytm for UPI without any issues

 

[Rohanshahah]

Even paytm has great user interface, why i prefer google pay more is bacause of their customer support, specifically in cases such as money deducted twice.