typing this from Grand Mercure, Mysore.
This place is shit, their service is shit, and hopeless,
-Restaurant: I’ve been to the resaturant thrice, and it was hopeless all three times, my wife and I had to keep reminding them again and again to clean the empty tables so that we could sit, and all three times we waited with our plates in hand and I had ti go to the counter miltiple times to remind them.
They took 1 hr for a honey chilly potato, that came bitter, we returned it, and then they brought a very salty version. They didn’t have basic courtesy to bring water until asked. The food is horrible, expensive, naams are rubbery m, I can go on
- Rooms: They’re very small and dirty, the carpets have spots, the walls have spots, the toilet bowl has yellow stains all over which you can see in the mirror while brushing, nothing is provided in the room, no slippers, no iron, nada. And yeah, the view is shit
-Reception: Even though they boast a priority checkin for accor plus members, I had to wait for an hour, and got a room at 3, despite the check in time being 2, and I had already informed them beforehand that I’ll arrive on time.
- Booking: I kept calling them for four days and no one picked my call for booking, and I had to drop a mail, and they refused to honour the accor voucher for booking without any reason. I had to raise a formal complaint against them and only after fighting for a week, I got the confirmation. Shouldn’t have bothered with that, this is definitely not worth it, not worth even 2500 per day
While Accor places Grand Mercure Chain above Novotel in their hotel hierarchy, of all the novotels that I’ve been too, except some hiccups in Kolkata, they were top notch in their service and comfort, This place deserves a spot even below ibis in terms of value and comfort
