Group to raise voice against poor customer support on X/twitter

[CC_Exuberant]

Are you someone who's ever struggled with poor customer support or delayed refunds from major companies like Flipkart, Amazon, or even Banks? Does it feel like your complaints are ignored or brushed off until they gather social media traction?

You’re not alone! Lets build a group of credit card enthusiasts and consumers who are fed up with the lack of proactive support from companies. My mission is to amplify our voices collectively to ensure our concerns are taken seriously — not just by the customer support teams but by the entire social media team.

Why Join?​

We’ve all been there: customer support teams often don’t respond to our concerns unless we have a huge following or unless a complaint goes viral. Too many times, we've been asked to send DMs or provide endless details without getting any resolution. However, when complaints gather traction, these same companies suddenly care and act swiftly.

We want to change that. Together, we can hold these companies accountable and ensure they treat every customer with respect — no matter how many followers we have.

What We Do:​

• Raise collective awareness: When someone faces an issue (e.g., delayed refunds, unresponsive support), we support them by retweeting their concerns to make sure they get noticed by the company's social media team.
• Build a community of support: Share your experiences, help others with strategies to deal with customer support, and learn from each other.
• Take action together: If you're facing a specific issue and need help escalating it, we’ll stand together and make sure your voice is heard.

How It Works:​

1. Join the group: Become a part of a like-minded community of credit card enthusiasts and consumers who care about their rights.
2. Share your issue: If you're facing a customer service issue (like a delayed refund or poor support), share the details with the group.
3. Amplify the message: We'll collectively retweet, share, and tag the company on social media to make sure your concern gets noticed.
4. Collaborate for better service: We'll strategize together on how to approach customer support and ensure prompt resolution for everyone in the group.

Our Goal:​

Our primary goal is to ensure that no customer is ignored or mistreated simply because they don’t have a large social media following. Together, we can push for better, faster, and more transparent customer service!

If you’re ready to join the movement and demand better service for all customers, click here to join the group! Or Suggest what can be done to improve ?

Let’s raise our voices, share our experiences, and create change — because every voice matters!

@TechnoFino

 

[Saiv]

Main Concern is:

The primary issue lies in the customer service representatives’ inability to understand the problem, even after providing crystal-clear explanations multiple times. Instead of addressing the issue with the attention and human understanding it deserves, they persist with generic, scripted responses that add no value to the resolution process.This robotic approach not only wastes valuable time & leaves customer infuriated.

Despite being informed—repeatedly—that the suggested methods have failed, the response remains the same: “Please wait for a few days and try again.” This endless cycle of generic replies and inaction is literal gaslighting. Makes the customer feel helpless & even loose face sometimes, Because of the incompetence of So called trained professional executives.



Even writing this makes me infuriated, customer care people sole job is to test the limits of the customer if possible gaslight them. & voila there’s your monthly salary for making so called Esteemed customer’s life further miserable with adding yet another uninvited unreasonable burden & tensions.