Hands down experience with Road Side Assistance

[Deleted member 11974]

Hi,
I have an IDFC First Select Credit Card and in this thread I would tell you about my hands down experience with RSA.
So I travel by bike to station to commute to work.
Yesterday while coming home from the station the bike stopped suddenly.
Kickstart wasn't happening,battery Jumpstart wasn't happening and petrol was empty.
The nearest petrol pump was around 1km away and in the rains I didn't want to go.
I went to chrome opened idfc bank portal then went and downloaded the RSA pdf.
Got the customer care number from there and called them.
They will first verify your identity through mobile number last 4 digits, card 4 last digits and first name.
They Will also ask for your location and RC book.
Note the card holder and the rc papers name should match.
Then based on availability they will send a tow truck or mechanic according to your need.
I needed a tow truck but since they weren't available they arrange a porter truck for me and I reached home about 2 hours later.
No payment was required to be made by me everything was handled by the backend team.

 

[Bugs Bunny]

I don't have any vehicle on my name. All are owned by my father/mother. So If my car stops anywhere I won't be provided any assistance?

 

[Deleted member 11974]

I don't have any vehicle on my name. All are owned by my father/mother. So If my car stops anywhere I won't be provided any assistance?

The vehicle if in your parents name you need atleast an add on card on their name to verify their details for rsa to send help

 

[Bugs Bunny]

The vehicle if in your parents name you need atleast an add on card on their name to verify their details for rsa to send help

Imo this makes no sense on the part of IDFC. I can't get debit cards as add on. They should atleast verify the surname and let the person avail the services

 

[Deleted member 11974]

Imo this makes no sense on the part of IDFC. I can't get debit cards as add on. They should atleast verify the surname and let the person avail the services

They first asked whether debit or credit as well.
But first I gave my card details and I am an add on holder so they said it won't be possible to send help.
Then I gave my dad's card details it worked.

 

[Bugs Bunny]

They first asked whether debit or credit as well.
But first I gave my card details and I am an add on holder so they said it won't be possible to send help.
Then I gave my dad's card details it worked.

So whenever I get wealth cc ( which I'd get eventually) I'll need add ons for mom and dad? Do we need idfc account for add ons?

 

[Bugs Bunny]

I think I can never avail as we are a joint family and many of our cars are on my uncle's name, my grandmother's name.

 

[Deleted member 11974]

So whenever I get wealth cc ( which I'd get eventually) I'll need add ons for mom and dad? Do we need idfc account for add ons?

Yes
Add on card holders are eligible for that given the car or bike rc name matches with the card name

 

[Deleted member 11974]

I think I can never avail as we are a joint family and many of our cars are on my uncle's name, my grandmother's name.

Give them add on cards as well

 

[Bugs Bunny]

Give them add on cards as well

practically not viable to open so many accounts in idfc

 

[Deleted member 11974]

practically not viable to open so many accounts in idfc

Add on credit cards shouldn't be a problem.
Also if 0 mab accounts what is the problem

 

[Bugs Bunny]

Add on credit cards shouldn't be a problem.
Also if 0 mab accounts what is the problem

We require minimum of 10k/25k in the accounts and still there'd be a limit to add ons. Further unlike hdfc, Idfc allows add-ons only for family members.

 

[CARDBITRAGE]

Hi,
I have an IDFC First Select Credit Card and in this thread I would tell you about my hands down experience with RSA.
So I travel by bike to station to commute to work.
Yesterday while coming home from the station the bike stopped suddenly.
Kickstart wasn't happening,battery Jumpstart wasn't happening and petrol was empty.
The nearest petrol pump was around 1km away and in the rains I didn't want to go.
I went to chrome opened idfc bank portal then went and downloaded the RSA pdf.
Got the customer care number from there and called them.
They will first verify your identity through mobile number last 4 digits, card 4 last digits and first name.
They Will also ask for your location and RC book.
Note the card holder and the rc papers name should match.
Then based on availability they will send a tow truck or mechanic according to your need.
I needed a tow truck but since they weren't available they arrange a porter truck for me and I reached home about 2 hours later.
No payment was required to be made by me everything was handled by the backend team.

So any vehicle registered under a company name won't be eligible for the RSA service provided by the card?

 

[Deleted member 11974]

So any vehicle registered under a company name won't be eligible for the RSA service provided by the card?

Nope
Maybe it would require a corporate credit card for the same?

 

[Deleted member 11974]

We require minimum of 10k/25k in the accounts and still there'd be a limit to add ons. Further unlike hdfc, Idfc allows add-ons only for family members.

Debit card not possible then,
For credit card add on mention them as family member itself and tey

 

[Slayer]

Is RSA handy when it comes to superbikes?

Have a Ninja 1000

 

[Deleted member 11974]

Is RSA handy when it comes to superbikes?

Have a Ninja 1000

I don't think vehicle model should cause NY difference

 

[CARDBITRAGE]

Is RSA handy when it comes to superbikes?

Have a Ninja 1000

I would suggest you be careful. As xywowowvw mentioned, they may send a porter if they don't have a tow truck available. That may cause damage if they don't transport it carefully and also they won't be liable. But if they have a dedicated tow truck(with straps to secure the bike) it may come handy.

 

[Slayer]

I would suggest you be careful. As xywowowvw mentioned, they may send a porter if they don't have a tow truck available. That may cause damage if they don't transport it carefully and also they won't be liable. But if they have a dedicated tow truck(with straps to secure the bike) it may come handy.

So in simple terms - no

Anyway don't take it too far away from the city - so I don't need to worry that much

 

[kafeel]

I would suggest you be careful. As xywowowvw mentioned, they may send a porter if they don't have a tow truck available. That may cause damage if they don't transport it carefully and also they won't be liable. But if they have a dedicated tow truck(with straps to secure the bike) it may come handy.

Good advice! Being cautious when your bike needs towing is essential. A dedicated tow truck with proper securing mechanisms is the safest option to prevent damage