HDFC Applied for Credit Card Fraud

[DEEP_RAY]

Hey Folks,

Today Morning, My Dad received a SMS from HDFC regarding Credit Card application status. Check screenshot below:


But my Dad has never applied for any credit card via Branch (never visited branch) or Net banking (he doesn't have access). FYI - He has savings account in HDFC.

1. How is it possible to apply credit card without customer consent?
2. I have already dropped an email to HDFC for cancellation. What other steps I need to follow so they don't register the HDFC card in his name?
3. How to connect HDFC credit card phone support team for non cc user?

 

[Deleted member 21942]

Please share SMS Header to check the authenticity of this message.

 

[DEEP_RAY]

Please share SMS Header to check the authenticity of this message.

It is HDFCBK.
Also other messages related to bank showing under this profile.

I can track the card using the reference number they shared.

 

[aayusharyan]

It is HDFCBK.
Also other messages related to bank showing under this profile.

I can track the card using the reference number they shared.

Daamn, it can be a case of identity theft. Lock your adhaar if you haven't done that yet.

 

[Deleted member 21942]

It is HDFCBK.
Also other messages related to bank showing under this profile.

I can track the card using the reference number they shared.

Might be someone from your home branch is notoriously achieving targets. Better to approach BM of your home branch and before that complaint to HDFC on Twitter (X). Also, write an email to HDFC grievance care for application cancellation by mentioning that you haven't applied for any credit card.

 

[SSV]

Hey Folks,

Today Morning, My Dad received a SMS from HDFC regarding Credit Card application status. Check screenshot below:
View attachment 35194

But my Dad has never applied for any credit card via Branch (never visited branch) or Net banking (he doesn't have access). FYI - He has savings account in HDFC.

1. How is it possible to apply credit card without customer consent?
2. I have already dropped an email to HDFC for cancellation. What other steps I need to follow so they don't register the HDFC card in his name?
3. How to connect HDFC credit card phone support team for non cc user?

As he has SB account, call sb account CS and explain the issue and ask all the questions you are asking here.. do this early tomorrow

 

[Nemesis]

Credit card takes little time to process... You have a week to save... Also check if CIBIL is hit

 

[DEEP_RAY]

As he has SB account, call sb account CS and explain the issue and ask all the questions you are asking here.. do this early tomorrow

Now CC care telling me that they don't have the details of any application against your number.
They only cancel when you will receive the CARD.

But when I am checking process using mobile number and DOB in HDFC site then it is showing IN PROCESS.

 

[DEEP_RAY]

Credit card takes little time to process... You have a week to save... Also check if CIBIL is hit

Customer Care not getting any details against the number.

They are saying they can only cancel after the delivery of CARD.

 

[elite34700]

Contact your cluster head/ circle head to immediately raise it to the regional cards processing team and quality team.

 

[RAMESH BABU N]

True INNOVATIVE BANKING initiative.

HDFC's motto could be - Har account ke saath, ek ya do card. Bina application.

Meet your branch manager n lodge a complaint. Take proper acknowledgement.

 

[srajaravinth]

I received a similar application form in my email for a card that I applied 6 months earlier

 

[DEEP_RAY]

As he has SB account, call sb account CS and explain the issue and ask all the questions you are asking here.. do this early tomorrow

Update:

I mailed them.
Now I have received an SMS saying - We have processed your application ref no.
And also the status has been changed to DECLINE.

I hope everything is okay now.

 

[SSV]

Update:

I mailed them.
Now I have received an SMS saying - We have processed your application ref no.
And also the status has been changed to DECLINE.

I hope everything is okay now.

Excellent should be alright now

 

[RAMESH BABU N]

We are being forcibly converted into vigilant customers by HDFC by keeping us on our toes at all times. Do not stop expecting such surprises.

Who knows, (except them,) your next SMS could be informing n congratulating you on getting an add-on card for a CC that's declined now.

So, be constantly vigilant n check all your accounts daily. At least, once. Ideally.

 

[thanix]

This is becoming shameful. I told in other thread- RBI should mandate OTP based submission of credit card application first. All card companies should send a PDF copy of the submitted application with IP address captured in case online application with or without agent details for the applicant mandatorily.

 

[thanix]

Update:

I mailed them.
Now I have received an SMS saying - We have processed your application ref no.
And also the status has been changed to DECLINE.

I hope everything is okay now.

It should have been canceled 😞

 

[panchabhut]

was there any cibil hit? if yes, then you need to continue to fight

 

[D₹V]

was there any cibil hit? if yes, then you need to continue to fight

+1 true .

 

[DEEP_RAY]

was there any cibil hit? if yes, then you need to continue to fight

I will check today.